cust.co / NRR Benchmark

B2B SaaS Net Revenue Retention - Live Benchmark

A living dataset of NRR by vertical, stage, and ACV band. Sourced from SEC filings, earnings releases, and verified founder submissions. Updated daily as new filings land.

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🚀 Biggest gainer
Palantir PLTR
150%
▲ 84pp YoY
AI Infrastructure · FY2025-Q1 → FY2026-Q1
📉 Biggest decline
Criteo CRTO
88%
▼ 32pp YoY
Sales & Marketing Tech · FY2025-Q1 → FY2026-Q1
🆕 Just disclosed
Zoom ZM
99%
Customer Engagement · FY2027-Q1 · 2026-04-30
Median NRR right now
106%
Across 113 public B2B SaaS companies in the dataset.
112.4%
Top 25%
118%
Top 10%
How does yours compare? →
200
Public companies tracked
113
With verified NRR
963
Verified disclosures
27
Live cell pages

Live cells

Vertical Stage ACV band Latest median NRR QoQ trend History Sample
AI Infrastructure Public $500K+ ACV 126% ▲ 1pp FY2020-Q4: 160%FY2021-Q3: 160%FY-2021: 168%FY2021-Q4: 168%FY2022-Q1: 168%FY2022-Q2: 169%FY2022-Q3: 173%FY2022-Q4: 177%FY-2022: 178%FY2023-Q1: 174%FY2023-Q2: 171%FY2023-Q4: 130%FY2025-Q1: 114%FY2025-Q2: 128%FY2024-Q3: 118%FY2025-Q3: 131%FY2024-Q4: 63%FY2025-Q4: 133%FY-2025: 121%FY2026-Q1: 150%FY2026-Q2: 125%FY2026-Q3: 125%FY-2026: 119%FY2026-Q4: 125%FY2027-Q1: 126% 5 co · 37 obs View →
AI Infrastructure Public $100K-$500K ACV 108.3% ▲ 5.2pp FY2024-Q2: 116%FY2024-Q3: 115%FY-2024: 109%FY2025-Q1: 99%FY2025-Q2: 110%FY2025-Q3: 112%FY2025-Q4: 112%FY-2025: 102%FY2026-Q1: 111%FY2026-Q2: 112%FY2026-Q3: 112%FY2026-Q4: 109%FY-2026: 103%FY2027-Q1: 108% 6 co · 41 obs View →
Security Public $100K-$500K ACV 107% ▲ 1pp FY2018-Q3: 125%FY-2018: 117%FY2019-Q1: 116%FY2019-Q4: 110%FY-2019: 118%FY2020-Q2: 105%FY-2020: 116%FY2020-Q4: 122%FY2021-Q1: 119%FY2021-Q2: 114%FY2021-Q3: 120%FY2021-Q4: 120%FY-2021: 127%FY2022-Q1: 121%FY2022-Q2: 121%FY2022-Q3: 100%FY-2022: 124%FY2023-Q1: 119%FY2023-Q2: 120%FY2023-Q3: 120%FY2023-Q4: 123%FY-2023: 121%FY2024-Q1: 125%FY2024-Q2: 110%FY2024-Q3: 116%FY-2024: 114%FY2024-Q4: 111%FY2025-Q1: 114%FY2025-Q3: 114%FY-2025: 112%FY2025-Q4: 111%FY2025-Q2: 111%FY2026-Q1: 111%FY2026-Q2: 106%FY2026-Q3: 111%FY2026-Q4: 111%FY-2026: 106%FY2027-Q1: 107% 5 co · 68 obs View →
Collaboration Software Public $5K-$25K ACV 96% - flat FY2024-Q3: 111%FY2025-Q3: 104%FY2024-Q4: 112%FY2025-Q4: 96%FY-2025: 104%FY2025-Q1: 95%FY2026-Q1: 102%FY2025-Q2: 99%FY2026-Q2: 96%FY2026-Q3: 96%FY2026-Q4: 96%FY-2026: 96%FY2027-Q1: 96% 3 co · 21 obs View →
Dev Tools Public $25K-$100K ACV 115% ▼ 2pp FY2020-Q1: 140%FY2020-Q2: 118%FY2021-Q3: 114%FY2021-Q4: 131%FY-2022: 137%FY2023-Q1: 115%FY2023-Q2: 115%FY-2023: 112%FY2023-Q4: 109%FY2024-Q1: 121%FY2024-Q2: 108%FY-2024: 109%FY2024-Q4: 104%FY2025-Q1: 106%FY2025-Q2: 102%FY2024-Q3: 105%FY2025-Q3: 109%FY-2025: 109%FY2025-Q4: 110%FY2026-Q1: 108%FY2026-Q2: 115%FY2026-Q3: 115%FY2026-Q4: 115%FY-2026: 117%FY2027-Q1: 115% 8 co · 93 obs View →
Security Public $25K-$100K ACV 110% - flat FY2024-Q1: 112%FY2025-Q2025: 114%FY2019-Q1: 118%FY2019-Q2: 122%FY2019-Q3: 121%FY2019-Q4: 110%FY2020-Q1: 117%FY2020-Q2: 115%FY2020-Q3: 116%FY2020-Q4: 110%FY-2020: 110%FY2021-Q1: 123%FY2021-Q2: 117%FY2021-Q3: 119%FY-2021: 117%FY2022-Q1: 112%FY2022-Q2: 120%FY2022-Q3: 118%FY-2022: 123%FY2023-Q1: 118%FY2023-Q2: 124%FY2023-Q3: 135%FY-2023: 111%FY2024-Q2: 112%FY2024-Q3: 107%FY-2024: 106%FY2024-Q4: 107%FY2025-Q4: 108%FY2025-Q1: 108%FY2025-Q2: 106%FY2025-Q3: 105%FY2026-Q3: 79%FY-2025: 104%FY2026-Q4: 109%FY2026-Q1: 105%FY2027-Q1: 110%FY2028-Q1: 110% 5 co · 75 obs View →
Dev Tools Public $100K-$500K ACV 110% - flat FY2019-Q2: 130%FY2019-Q3: 125%FY-2019: 120%FY2020-Q1: 130%FY2020-Q2: 125%FY2020-Q3: 125%FY-2020: 120%FY2021-Q1: 130%FY2021-Q2: 130%FY2021-Q3: 130%FY-2021: 120%FY2023-Q4: 119%FY-2023: 119%FY2024-Q1: 117%FY2024-Q3: 113%FY-2024: 115%FY2024-Q4: 115%FY2024-Q2: 115%FY2025-Q2: 116%FY2025-Q3: 116%FY2025-Q1: 115%FY-2025: 115%FY2025-Q4: 110%FY2026-Q1: 117%FY2026-Q2: 111%FY2026-Q3: 111%FY2026-Q4: 110%FY-2026: 110% 2 co · 41 obs View →
Customer Engagement Public $25K-$100K ACV 99% ▲ 1pp FY-2018: 140%FY2019-Q1: 142%FY2019-Q2: 141%FY2019-Q3: 132%FY-2019: 136%FY2020-Q1: 143%FY2020-Q2: 132%FY2020-Q3: 137%FY-2020: 137%FY2021-Q2: 67%FY-2021: 131%FY2022-Q1: 62%FY2023-Q1: 62%FY2023-Q2: 123%FY-2023: 103%FY2024-Q1: 106%FY2024-Q2: 103%FY2025-Q1: 103%FY2025-Q2: 102%FY2024-Q3: 105%FY2024-Q4: 106%FY-2024: 104%FY2025-Q3: 99%FY-2025: 103%FY2025-Q4: 100%FY2026-Q1: 100%FY2026-Q2: 98%FY2026-Q3: 98%FY2026-Q4: 98%FY-2026: 98%FY2027-Q1: 99% 4 co · 42 obs View →
Restaurant SaaS Public $5K-$25K ACV 109% - flat FY2020-Q4: 135%FY2022-Q1: 115%FY-2023: 118%FY2024-Q1: 111%FY2024-Q4: 113%FY-2024: 110%FY2025-Q1: 111%FY2025-Q2: 114%FY2025-Q4: 109%FY-2025: 109% 2 co · 11 obs View →
Sales & Marketing Tech Public $5K-$25K ACV 106.5% ▼ 1pp FY2019-Q4: 110%FY2020-Q4: 108%FY-2020: 110%FY2021-Q4: 115%FY2022-Q2: 104%FY2022-Q3: 108%FY2023-Q1: 110%FY2023-Q3: 113%FY-2023: 103%FY2024-Q1: 102%FY2024-Q2: 106%FY2025-Q2: 105%FY2024-Q3: 109%FY2024-Q4: 107%FY-2024: 104%FY2025-Q1: 105%FY2025-Q2025: 105%FY2025-Q3: 105%FY-2025: 105%FY2025-Q4: 108%FY2026-Q1: 107% 4 co · 43 obs View →
AI Infrastructure Public Under $5K ACV 98% ▼ 4.5pp FY2020-Q1: 101%FY2021-Q1: 107%FY2021-Q3: 103%FY2022-Q1: 107%FY2022-Q3: 113%FY2023-Q1: 117%FY2023-Q3: 112%FY2023-Q4: 123%FY-2023: 109%FY2024-Q1: 108%FY2024-Q2: 106%FY2024-Q3: 108%FY2024-Q4: 107%FY-2024: 107%FY2025-Q1: 102%FY2025-Q2: 104%FY2025-Q3: 102%FY2025-Q4: 105%FY-2025: 102%FY2026-Q1: 98% 2 co · 31 obs View →
Collaboration Software Public $25K-$100K ACV 105% ▲ 1pp FY2021-Q1: 103%FY2021-Q3: 100%FY2021-Q4: 103%FY2022-Q1: 108%FY2023-Q1: 100%FY2024-Q1: 112%FY2024-Q2: 121%FY2024-Q3: 118%FY2024-Q4: 101%FY2025-Q1: 109%FY2025-Q2: 108%FY2025-Q3: 107%FY-2025: 111%FY2025-Q4: 111%FY2026-Q1: 111%FY2026-Q2: 112%FY2026-Q3: 112%FY2026-Q4: 104%FY2027-Q1: 105% 3 co · 28 obs View →
Sales & Marketing Tech Public $25K-$100K ACV 97% ▲ 4pp FY-2019: 156%FY-2020: 123%FY-2021: 126%FY2022-Q4: 127%FY-2022: 127%FY2023-Q2: 100%FY-2023: 110%FY2024-Q1: 113%FY2025-Q1: 100%FY2024-Q2: 91%FY2024-Q3: 100%FY-2024: 112%FY2025-Q2: 102%FY2025-Q3: 100%FY2024-Q4: 112%FY-2025: 101%FY2025-Q4: 96%FY2026-Q1: 90%FY2026-Q2: 95%FY2026-Q3: 96%FY2026-Q4: 93%FY-2026: 97% 5 co · 46 obs View →
Sales & Marketing Tech Public $100K-$500K ACV 107% ▲ 6pp FY-2020: 110%FY2025-Q1: 104%FY2024-Q2: 108%FY2025-Q2: 105%FY2024-Q3: 112%FY2025-Q3: 103%FY-2024: 107%FY-2025: 99%FY2025-Q4: 104%FY2026-Q1: 100%FY2026-Q2: 102%FY2026-Q3: 101%FY-2026: 107% 2 co · 18 obs View →
Finance Tech Public $100K-$500K ACV 104% ▼ 4.7pp FY2018-Q4: 110%FY2020-Q1: 108%FY2022-Q1: 109%FY2022-Q2: 106%FY2022-Q4: 109%FY2023-Q3: 96%FY-2023: 106%FY2023-Q4: 96%FY2024-Q1: 100%FY2024-Q2: 107%FY2024-Q3: 108%FY-2024: 107%FY2024-Q4: 107%FY2025-Q1: 107%FY2025-Q2: 109%FY2025-Q3: 108%FY-2025: 109%FY2025-Q4: 109%FY2026-Q1: 109%FY2027-Q1: 104% 2 co · 31 obs View →
Customer Engagement Public $100K-$500K ACV 104% ▲ 1pp FY-2020: 126%FY2020-Q4: 99%FY-2021: 99%FY2022-Q2: 112%FY2022-Q3: 109%FY-2022: 114%FY2022-Q4: 112%FY2023-Q1: 109%FY2023-Q3: 112%FY2024-Q1: 80%FY2024-Q2: 108%FY2025-Q3: 106%FY2024-Q3: 108%FY2024-Q4: 108%FY-2024: 108%FY2025-Q4: 105%FY-2025: 102%FY2025-Q1: 107%FY2025-Q2: 108%FY2026-Q1: 102%FY2026-Q2: 102%FY2026-Q3: 102%FY-2026: 111%FY2026-Q4: 103%FY2027-Q1: 104% 4 co · 48 obs View →
Healthcare SaaS Public $25K-$100K ACV 109% - flat FY2021-Q2: 167%FY2021-Q3: 173%FY-2021: 117%FY2022-Q1: 139%FY2022-Q2: 139%FY2022-Q3: 128%FY2022-Q4: 133%FY-2022: 119%FY2023-Q1: 153%FY2024-Q2: 114%FY-2023: 117%FY2023-Q4: 103%FY2024-Q1: 101%FY2025-Q1: 114%FY2025-Q2: 119%FY2025-Q3: 117%FY2024-Q4: 85%FY2025-Q4: 119%FY-2025: 119%FY2026-Q1: 118%FY2026-Q2: 118%FY2026-Q3: 112%FY2026-Q4: 109%FY-2026: 109% 3 co · 26 obs View →
Construction SaaS Public $100K-$500K ACV 109% - flat FY2018-Q4: 98%FY2020-Q4: 98%FY2021-Q2: 98%FY2021-Q3: 98%FY2021-Q4: 98%FY2022-Q2: 98%FY2023-Q2: 98%FY2023-Q4: 107%FY2024-Q1: 109%FY2024-Q2: 108%FY2024-Q3: 109%FY2024-Q4: 111%FY-2024: 101%FY2025-Q1: 110%FY2025-Q2: 109%FY2025-Q3: 110%FY-2025: 109%FY2025-Q4: 110%FY2026-Q1: 109%FY2026-Q2: 109% 4 co · 27 obs View →
Real Estate SaaS Public $5K-$25K ACV 118% ▲ 6pp FY-2019: 118%FY-2020: 112%FY2025-Q4: 118% 2 co · 3 obs View →
Construction SaaS Public $25K-$100K ACV 105% ▲ 5pp FY2025-Q3: 100%FY-2024: 106%FY2025-Q4: 100%FY-2025: 106%FY2026-Q1: 110%FY2026-Q2: 110%FY2026-Q3: 110%FY2026-Q4: 100%FY-2026: 105% 2 co · 10 obs View →
Fintech SaaS Public $500K+ ACV 110% ▼ 2pp FY2024-Q4: 106%FY-2025: 111%FY2025-Q4: 106%FY2026-Q3: 116%FY2026-Q4: 112%FY-2026: 110% 2 co · 7 obs View →
Fintech SaaS Public $100K-$500K ACV 108% ▼ 5.5pp FY2021-Q2: 113%FY-2022: 108%FY-2023: 105%FY2023-Q4: 107%FY2024-Q2: 109%FY2024-Q3: 110%FY-2024: 114%FY2024-Q4: 107%FY2025-Q1: 104%FY2025-Q2: 107%FY2025-Q3: 109%FY-2025: 111%FY2025-Q4: 113%FY2026-Q1: 108% 8 co · 46 obs View →
Fintech SaaS Public $25K-$100K ACV 105.5% ▼ 8.5pp FY2019-Q4: 111%FY2020-Q1: 109%FY2020-Q2: 107%FY2020-Q3: 108%FY2020-Q4: 115%FY2021-Q1: 107%FY2021-Q2: 116%FY2021-Q3: 112%FY-2021: 127%FY2021-Q4: 116%FY2022-Q1: 115%FY2022-Q2: 113%FY-2023: 125%FY2024-Q3: 120%FY-2024: 114%FY2024-Q4: 114%FY-2025: 106% 3 co · 18 obs View →
Collaboration Software Public Under $5K ACV 90% ▼ 9pp FY2024-Q4: 98%FY-2024: 97%FY2025-Q1: 93%FY2025-Q2: 93%FY2025-Q3: 89%FY-2025: 99%FY2025-Q4: 99%FY2026-Q1: 90% 2 co · 12 obs View →
Dev Tools Public $500K+ ACV 112.5% ▼ 1.5pp FY2023-Q3: 117%FY-2023: 109%FY2023-Q4: 114%FY2024-Q1: 120%FY2024-Q2: 118%FY2024-Q3: 117%FY2024-Q4: 111%FY-2024: 113%FY2025-Q1: 112%FY2025-Q2: 111%FY2025-Q3: 108%FY-2025: 110%FY2025-Q4: 114%FY2026-Q1: 113% 4 co · 20 obs View →
Healthcare SaaS Public $100K-$500K ACV 110% ▲ 1.5pp FY-2022: 105%FY2022-Q4: 104%FY2023-Q3: 127%FY-2023: 101%FY2023-Q4: 111%FY2024-Q2: 124%FY2024-Q3: 115%FY-2024: 121%FY2024-Q4: 112%FY2025-Q1: 114%FY2025-Q2: 111%FY2025-Q3: 111%FY-2025: 116%FY2025-Q4: 109%FY2026-Q1: 110% 3 co · 21 obs View →
HR Tech Public $25K-$100K ACV 91% - flat FY2022-Q3: 98%FY-2023: 95%FY2023-Q4: 90%FY-2024: 94%FY2024-Q4: 90%FY2025-Q4: 91%FY-2025: 91% 2 co · 9 obs View →

How this dataset is built

  • Public companies (113+ tracked) — we extract retention disclosures from every public B2B SaaS company across SEC filings (10-K, 10-Q, 8-K, DEF 14A proxies, 20-F, S-1), earnings call transcripts, and IR-hosted investor presentations. New disclosures appear within 24 hours of filing.
  • Verified founder submissions — private SaaS founders submit anonymized retention metrics via the free calculator. Work-email-gated. Aggregated medians published at /community-benchmarks/ with a privacy floor (cells require ≥5 submissions before publishing).
  • Auto-verification + human review — every disclosure passes 8 verification gates before publishing (range, period, future-date guard, self-consistency, cross-source agreement, etc.). Conflicts and edge cases get human review against the source URL.
  • Source attribution — every datapoint links to its original SEC filing, transcript, or press release. You can independently verify any number on this site.

What is NRR? →  ·  How we compute it →  ·  Full methodology →  ·  Compute yours →

By vertical × stage

Color intensity = latest median NRR. Hover for sample size.

Public AI Infrastructure 108% AI Infrastructure · Public: 108% (3 co)Security 110% Security · Public: 110% (2 co)Collaboration Software 96% Collaboration Software · Public: 96% (3 co)Dev Tools 113% Dev Tools · Public: 113% (3 co)Customer Engagement 104% Customer Engagement · Public: 104% (2 co)Restaurant SaaS 109% Restaurant SaaS · Public: 109% (1 co)Sales & Marketing Tech 107% Sales & Marketing Tech · Public: 107% (3 co)Finance Tech 104% Finance Tech · Public: 104% (1 co)Healthcare SaaS 110% Healthcare SaaS · Public: 110% (2 co)Construction SaaS 109% Construction SaaS · Public: 109% (2 co)Real Estate SaaS 118% Real Estate SaaS · Public: 118% (1 co)Fintech SaaS 108% Fintech SaaS · Public: 108% (3 co)

This week in SaaS retention

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