Peak NRR of 93% in FY2025-Q1. Latest is 91% - that's -2pp from peak.
Coursera is above the Collaboration Software Public median by +0pp (cell median: 91%)
Coursera (COUR) is a collaboration software company at the public stage. As of its most recent disclosure (FY2026-Q2), Coursera reported a Net Revenue Retention rate of 91% - a below-average result for B2B SaaS at this segment.
Within its peer set (collaboration software companies at public stage in the under $5k acv band), Coursera's NRR is roughly in line with the cell median of 91%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Logo flow per period (count-side complement to dollar-based NRR).
Revenue, ARR, and team-size denominators for the productivity ratios.
Support tiers: Standard · Premier · Strategic
CS team segments: Business · Campus · Government
CSM model: account-named
Education programs: Coursera Coach
Customer Advisory Board: Yes
Top customer exec: Anthony Salcito - General Manager of Enterprise (since 2025)
Named CS initiatives across recent disclosures (newest first).
Introduction of a platform maintenance fee in January 2026 assessed on sales of Consumer and Enterprise offerings.
"from the introduction of the platform maintenance fee in January 2026."
Updated revenue share allocation to compensate content creators based on learner engagement rather than enrollment.
"In 2025, we began compensating our content creators based on learner engagement rather than enrollment rates."
Interactive, AI-powered features like Role Play and enhanced localization
"introducing more personalized and contextual experiences... including interactive, AI-powered features like Role Play"
Delivering high-quality content in up to 26 languages using AI.
"Additionally, our AI translations and dubbing initiative has led to delivering our high-quality content in up to 26 languages."
GenAI-powered authoring platform enabling institutions to design courses at scale.
"Course Builder which is our GenAI-powered authoring platform, enabling institutions to use AI to design courses at scale"
A 15% fee on new sales to fund ongoing investment in AI-native platform capabilities.
"Effective January first, the Platform Fee will apply to eligible new sales across our Consumer and Enterprise"
Redesign of Enterprise admin home and launch of verified skill paths to drive engagement.
"product priorities for 2026 include verified skill pathways, MCP-based discovery capabilities"
Curated learning paths for specific roles to measure training impact and ROI.
"Skills Tracks are designed to address both requirements... enabling admins to track progress and better align"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Contraction of existing customer spend in the Enterprise segment.
"partially offset by a $4.6 million decrease due to contraction of existing customer spend."
Customer attrition within the Coursera for Business offering.
"The decrease was primarily the result of customer attrition within Coursera for Business"
AI is reshaping the global labor market, requiring faster innovation cycles
"As AI reshapes the global labor market, the demand to discover and master emerging skills continues to grow."
Inflation and economic conditions impacting discretionary spending by learners and customers.
"Our growth may be negatively impacted by inflation and macroeconomic uncertainty."
NRR remains below the 100% target, particularly within the Coursera for Business segment.
"we won't be happy with our NRR number until it's, you know, frankly, above 100%"
Softness in corporate spending and government vertical challenges.
"Coursera for Government is more challenged... Coursera for Business remains the majority... remains a muted environment"
Curated quotes about customer outcomes, retention, renewals.
"Conversion and retention will be the two things that we are focused the most on driving improvements in over the course of the coming year."
"We believe that as we do that will be on the consumer side of the business, lead to more engagement and therefore more retention, and so we'll have LTV benefits."
"With operational changes underway and the future capabilities of a combined solution with Udemy, we expect to drive more consistent retention and expansion over time."
"As we focus on driving improvements in retention and ultimately our growth profile, I've been encouraged by the early operational progress"
"Integration and synergy execution create capacity. That capacity enables faster innovation. Faster innovation drives differentiation, and stronger differentiation is what delivers more durable growth"
"When you offer Coursera for Campus for credit... students take it at higher rates. The completion rates... are the highest across our entire platform."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
Or grab the data: JSON API →
| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q2 | 91% | - | earnings-call-transcript | source ↗ |
| FY2026-Q1 | 90% | - | 10-Q-mdna | source ↗ |
| FY2025-Q4 | 93% | - | earnings-call-transcript | source ↗ |
| FY-2025 | 93% | - | earnings-call-transcript | source ↗ |
| FY2025-Q3 | 89% | - | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 93% | - | earnings-call-transcript | source ↗ |
| FY2025-Q1 | 93% | - | 10-K | source ↗ |
| FY-2024 | 87% | - | 10-K | source ↗ |
| FY2024-Q4 | 89% | - | 10-Q-mdna | source ↗ |
Generate a live retention report against Coursera and your full peer cell. Ungated. Downloadable as PDF.