cust.co / NRR Benchmark / Collaboration Software

Collaboration Software NRR Benchmark

Net Revenue Retention across 8 collaboration software companies in the cust.co dataset, aggregated across all funding stages and ACV bands.

Latest median NRR · 2026-Q2
100.5%
up +4.5pp QoQ · down -2.5pp YoY
8 companies
61 verified disclosures
P25–P75: 96% – 111%

NRR over time - vertical-wide

90%100%110%120%130% 100% 2020-Q22022-Q22024-Q1FY242025-Q32026-Q2 Median NRR (vertical) Shaded area: 25th–75th percentile range across contributing companies 2020-Q2 - 103% (BOX) 2020-Q4 - 100% (BOX) 2021-Q1 - 103% (BOX) 2021-Q2 - 108% (BOX) 2022-Q2 - 100% (BOX) 2023-Q2 - 112% (BOX, SMAR) 2023-Q3 - 121% (SMAR) 2023-Q4 - 118% (SMAR) 2024-Q1 - 101% (BOX) 2024-Q2 - 104% (BOX, SMAR, ASAN) 2024-Q3 - 111% (BOX, SMAR, MNDY) 2024-Q4 - 104% (BOX, ASAN, SMAR, COUR, MNDY, WIX) FY-2024 - 97% (WIX, COUR) FY-2025 - 104% (BOX, COUR, ASAN, TEAM, MNDY, WIX) 2025-Q1 - 96% (BOX, ASAN, COUR, MNDY, STRA) 2025-Q2 - 99% (MNDY, ASAN, BOX, TEAM, COUR, STRA) 2025-Q3 - 103% (ASAN, BOX, COUR, MNDY, TEAM) 2025-Q4 - 104% (ASAN, BOX, MNDY, TEAM, WIX, STRA, COUR) 2026-Q1 - 104% (ASAN, BOX, COUR, TEAM, MNDY) FY-2026 - 96% (ASAN) 2026-Q2 - 100% (BOX, ASAN) 121% peak 100% P25–P75 spread
2020-Q2 → 2026-Q2

Each point is the median across all collaboration software companies that disclosed in that period. Shaded area = 25th-75th percentile range.

Cells in this vertical

3 (stage × ACV band) cells with verified data. Click a row to drill into peer-cell distribution + top performers.

StageACV bandLatest medianHistorySample
Public $5K-$25K ACV 96% FY2024-Q3: 111%FY2025-Q3: 104%FY2024-Q4: 112%FY2025-Q4: 96%FY-2025: 104%FY2025-Q1: 95%FY2026-Q1: 102%FY2025-Q2: 99%FY2026-Q2: 96%FY2026-Q3: 96%FY2026-Q4: 96%FY-2026: 96%FY2027-Q1: 96% 3 co · 21 obs View →
Public $25K-$100K ACV 105% FY2021-Q1: 103%FY2021-Q3: 100%FY2021-Q4: 103%FY2022-Q1: 108%FY2023-Q1: 100%FY2024-Q1: 112%FY2024-Q2: 121%FY2024-Q3: 118%FY2024-Q4: 101%FY2025-Q1: 109%FY2025-Q2: 108%FY2025-Q3: 107%FY-2025: 111%FY2025-Q4: 111%FY2026-Q1: 111%FY2026-Q2: 112%FY2026-Q3: 112%FY2026-Q4: 104%FY2027-Q1: 105% 3 co · 28 obs View →
Public Under $5K ACV 90% FY2024-Q4: 98%FY-2024: 97%FY2025-Q1: 93%FY2025-Q2: 93%FY2025-Q3: 89%FY-2025: 99%FY2025-Q4: 99%FY2026-Q1: 90% 2 co · 12 obs View →

Companies in this vertical

8 verified companies. Showing top 8 alphabetically.

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