Peak NRR of 108% in FY2022-Q1. Latest is 105% - that's -3pp from peak.
Box is above the Collaboration Software Public median by +0pp (cell median: 105%)
Box (BOX) is a collaboration software company at the public stage. As of its most recent disclosure (FY2027-Q1), Box reported a Net Revenue Retention rate of 105% - a mid-pack result for B2B SaaS at this segment.
Box's NRR peaked at 108% in FY2022-Q1, 3pp above today's level.
Within its peer set (collaboration software companies at public stage in the $25k-$100k acv band), Box's NRR is roughly in line with the cell median of 105%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: Enterprise Plus · Enterprise Advanced
CS team segments: Strategic · Enterprise · Mid-Market · SMB
CSM model: hybrid
Education programs: Content AI Summits
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
New high-tier plan including Box AI Extract Agents, Box Apps, and Box AI Studio.
"In January 2025, we introduced our Enterprise Advanced plan to allow our customers to access the full power"
Launch of Box Extract, Box Automate, and Box Shield Pro powered by AI.
"We also announced the following innovations at our annual BoxWorks event during the third quarter of fiscal year 2026"
Grants to help fuel critical missions and digitally transform the nonprofit workplace.
"In fiscal year 2026, we selected six outstanding organizations to receive Box Impact Fund grants"
New highest-tier suite combining intelligent workflow, AI, and secure content management.
"It was a defining year for Box as we executed on the launch of Enterprise Advanced"
General availability of AI-powered metadata extraction from content.
"announced the general availability of Box Extract, enabling enterprises to intelligently pull information"
Upcoming launch for combining human and agent-powered workflows.
"Box Automate, which will launch in the first half of this year"
New tier bringing together AI and intelligent workflow automation capabilities.
"we introduced Enterprise Advanced less than one year ago to bring together our full suite of powerful AI"
New capabilities for AI agents to perform research, search, and data extraction on Box content.
"we announced our biggest set of AI agent updates ever, designed to transform how organizations work"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Pressure on seat expansion and increased partial customer churn due to budget scrutiny.
"net retention rate continues to be impacted by heightened budget scrutiny, putting pressure on seat expansion"
Additional customer scrutiny on larger deals due to challenging macroeconomic environment.
"we continued to see an impact from additional customer scrutiny being placed on larger deals"
Stronger dollar, particularly against the Japanese Yen, impacting reported results.
"impact of foreign exchange rates on our business... particularly the Japanese Yen"
Significant currency exchange impact specifically in the first quarter.
"expected headwind from FX of approximately 530 basis points"
Mindfulness of potential impact to IT spending despite no material impact yet.
"we are mindful of the macroeconomic uncertainty and potential impact to IT spending"
Net seat growth is more sensitive to the economic environment than pricing improvements.
"that seat dynamic is a little bit more sensitive to the overall macroeconomic environment"
Curated quotes about customer outcomes, retention, renewals.
"Our annualized full churn rate remains steady at 3%."
"net retention rate continues to benefit from consistent price per seat increases, and we're now seeing net seat growth contribute more materially"
"We emphatically are both agnostic and endorse every possible use case of content at the agent and application layer above us."
"Our net retention rate in Q1 was 105%... driven by very healthy momentum and adoption of Enterprise Advanced."
"Our annualized full churn rate continues to remain strong and stable at 3%, demonstrating that the full value of Box's platform is driving customer stickiness."
"Our annualized full churn rate remains at a best-in-class 3%, reflecting the stickiness of our high-value solutions."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Box appears on 3 of our retention leaderboards.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
Or grab the data: JSON API →
| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2027-Q1 | 105% | - | earnings-call-transcript | source ↗ |
| FY2026-Q4 | 104% | - | earnings-call-transcript | source ↗ |
| FY2026-Q3 | 104% | - | earnings-call-transcript | source ↗ |
| FY2026-Q2 | 103% | - | earnings-call-transcript | source ↗ |
| FY2026-Q1 | 102% | - | earnings-call-transcript | source ↗ |
| FY2025-Q4 | 102% | - | earnings-call-transcript | source ↗ |
| FY-2025 | 102% | - | 10-K | source ↗ |
| FY2025-Q3 | 102% | - | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 102% | - | 10-Q-mdna | source ↗ |
| FY2025-Q1 | 104% | - | 10-Q-mdna | source ↗ |
| FY2024-Q4 | 101% | - | earnings-call-transcript | source ↗ |
| FY2024-Q1 | 100% | - | 10-Q-mdna | source ↗ |
| FY2023-Q1 | 100% | - | 10-Q-mdna | source ↗ |
| FY2022-Q1 | 108% | - | 10-K | source ↗ |
| FY2021-Q4 | 103% | - | 10-Q-mdna | source ↗ |
| FY2021-Q3 | 100% | - | 10-Q-mdna | source ↗ |
| FY2021-Q1 | 103% | - | 10-Q-mdna | source ↗ |
Generate a live retention report against Box and your full peer cell. Ungated. Downloadable as PDF.