Smartsheet hit a higher all-time peak (123% in FY2024-Q1).
| Metric | Box | Smartsheet |
|---|---|---|
| Latest NRR | 105% | 111% |
| All-time peak NRR | 108% | 123% |
| All-time low NRR | 100% | 111% |
| QoQ change | +1pp | -2pp |
| YoY change | +3pp | -10pp |
| 3-year change | +2pp | - |
| Disclosures tracked | 17 | 6 |
| Metric | Box | Smartsheet |
|---|---|---|
| Total customers | 118,000 | - |
| Over $100K ARR | 2,000 | 2,137 |
| Over $1M ARR | - | - |
| Top-10 concentration | - | - |
| Average ACV | - | $10,708 |
| US revenue mix | 62% | 85% |
| Metric | Box | Smartsheet |
|---|---|---|
| Total RPO | $1.6B | $792M |
| Current RPO (12mo) | $935M | $649M |
| Multi-year contracts | - | - |
| Avg contract length | - | - |
| Subscription rev mix | 95% | 95% |
| New customers added | - | - |
| Metric | Box | Smartsheet |
|---|---|---|
| CS team size | - | - |
| Customers per CSM | - | - |
| Pricing model | subscription | subscription |
| Renewal cadence | multi-year | annual |
| CSM coverage model | hybrid | - |
| Top customer exec | - | - |
Compute yours in 30 seconds. Get a live retention report showing where you stack up, your expansion gap, and which public companies sit closest to your numbers.