Peak NRR of 123% in FY2024-Q1. Latest is 111% - that's -12pp from peak.
Smartsheet is above the Collaboration Software Public median by +6pp (cell median: 105%)
Smartsheet (SMAR) is a collaboration software company at the public stage. As of its most recent disclosure (FY2025-Q3), Smartsheet reported a Net Revenue Retention rate of 111% - a mid-pack result for B2B SaaS at this segment.
Smartsheet's NRR peaked at 123% in FY2024-Q1, 12pp above today's level. The most recent quarter lost 2pp QoQ.
Within its peer set (collaboration software companies at public stage in the $25k-$100k acv band), Smartsheet's NRR is above the cell median of 105%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: Pro · Business · Enterprise · Smartsheet Advanced Work Management · Smartsheet Safeguard
Education programs: Engage
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Package options for Enterprise subscriptions providing capabilities like Connectors and Control Center.
"Customers can also purchase capabilities a la carte or in a bundle through our Smartsheet Advance package options"
Bundled capabilities for Enterprise subscriptions to enable specific use cases or large scale projects.
"Customers can also purchase capabilities a la carte or in a bundle through our Smartsheet Advanced Work Management"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Inflation and interest rates affecting customer spending and adoption of cloud-based solutions.
"Inflationary factors, such as increases in our operating expenses, may adversely affect our results of operations"
Impact of interest rate fluctuations, inflation, and geopolitical conflicts on operating results.
"results of operations may be significantly influenced by general macroeconomic conditions"
Curated quotes about customer outcomes, retention, renewals.
"Smartsheet, the enterprise work management platform, empowers organizations to innovate and achieve results quickly, securely, and at scale"
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Smartsheet appears on 2 of our retention leaderboards.
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Generate a live retention report against Smartsheet and your full peer cell. Ungated. Downloadable as PDF.