Peak NRR of 112% in FY2024-Q4. Latest is 110% - that's -2pp from peak.
monday.com is above the Collaboration Software Public median by +14pp (cell median: 96%)
monday.com (MNDY) is a collaboration software company at the public stage. As of its most recent disclosure (FY2026-Q1), monday.com reported a Net Revenue Retention rate of 110% - a mid-pack result for B2B SaaS at this segment.
Within its peer set (collaboration software companies at public stage in the $5k-$25k acv band), monday.com's NRR is meaningfully above the cell median of 96%. Compare against the full peer cell aggregate for distribution and top performers.
Revenue, ARR, and team-size denominators for the productivity ratios.
Support tiers: work management enterprise tier
CS team segments: SMBs · mid-market · enterprise
CSM model: account-named
Education programs: Managed Templates
Top customer exec: Adi Dhar - Chief Customer Officer (since 2025)
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
No-code AI building blocks tailored to business needs integrated throughout the product suite.
"This year we featured monday AI, which includes no-code AI building blocks that customers can tailor"
New service management product currently in beta with cross-sell potential.
"monday Service has shown promising cross-sell potential and it's on track for release by the end of 2024."
Re-architectured core platform around AI agents and human orchestration with a new seats plus credits pricing model.
"changing our core offering from monday Work Management to monday AI Work Platform."
Introduction of consumption-based pricing for AI credits alongside traditional seat-based licensing.
"recently introduced a new seats plus credits pricing structure for new customers"
On-demand workforce of AI Agents that can reason, act, and execute across workflows.
"AI Agents, which is now in beta, and AI Workflows. These allow customers to create an on-demand workforce"
Allows customers to build full applications directly on top of monday.com data and workflows.
"Monday Vibe... Customers can now build full applications directly on top of their monday.com data"
Launched three bundles combining Work Management, CRM, and Service to accelerate cross-sell.
"We just launched bundles. We launched three bundles here last month, so this quarter."
New transparent system to scale AI usage and measure impact.
"rolling out a new AI credit system in Q4, shaped by extensive customer feedback"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Continued choppiness in the macro environment leading to fewer enterprise customer adds.
"In Q3 we saw some continued choppiness in the macro, including, you know, fewer enterprise customers."
Slower than anticipated hiring of sales quota carriers impacted enterprise adds.
"impacted in part by slower hiring in sales"
Lapping of 2024 pricing increases creates a headwind for NDR comparisons in late 2026.
"We're going to lap this at the end of Q2. We don't believe that expansion... will now be enough to offset"
The overall top-of-funnel environment remains soft, particularly in paid search.
"Overall, the top-of-funnel environment remains soft, it's pretty much in line with our expectations"
Increased cost to acquire and expand self-serve customers with lower returns.
"no-touch channels continue to operate in a choppy demand environment, particularly among the smaller customers"
Appreciation of the Israeli shekel impacting operating margins and free cash flow.
"operating margin had an approximately 180 basis points negative FX impact, mainly from the appreciation of the Israeli shekel"
Curated quotes about customer outcomes, retention, renewals.
"Overall, I would say that gross retention continued to be at record levels, so very strong gross retention and NDR."
"We estimated the pricing adjustment will positively contribute around 100 basis points to the reported NDR in fiscal year 2025."
"Overall NDR was stable at 112% in Q1, with improving retention for our larger customers' cohort."
"For larger enterprises, it takes more time to buy... they might optimize way more, scrutinize overseas."
"In this important role, Adi will be responsible for overseeing the end to end customer journey, including adoption, retention and long term satisfaction."
"The flip side of it is we see a very strong momentum with gross retention that continues to improve."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
monday.com appears on 1 of our retention leaderboards.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q1 | 110% | - | earnings-call-transcript | source ↗ |
| FY-2025 | 111% | - | earnings-call-transcript | source ↗ |
| FY2025-Q4 | 110% | 91% | earnings-call-transcript | source ↗ |
| FY2025-Q3 | 111% | - | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 111% | - | earnings-call-transcript | source ↗ |
| FY2025-Q1 | 112% | - | earnings-call-transcript | source ↗ |
| FY2024-Q4 | 112% | - | earnings-call-transcript | source ↗ |
| FY2024-Q3 | 111% | - | earnings-call-transcript | source ↗ |
Generate a live retention report against monday.com and your full peer cell. Ungated. Downloadable as PDF.