Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 106.0% in FY2024-Q4. Latest is 105.0% - that's -1.0pp from peak.
Wix is above the Collaboration Software Public median by +15.0pp (cell median: 90%)
Wix (WIX) is a collaboration software company at the public stage. As of its most recent disclosure (FY-2025), Wix reported a Net Revenue Retention rate of 105.0% - a mid-pack result for B2B SaaS at this segment.
Wix is currently at or near its all-time NRR peak.
Within its peer set (collaboration software companies at public stage in the under $5k acv band), Wix's NRR is meaningfully above the cell median of 90%. Compare against the full peer cell aggregate for distribution and top performers.
CS team segments: Strategic · Enterprise · Mid-Market · SMB
Named CS initiatives across recent disclosures (newest first).
Establishing a dedicated customer care team and expanding R&D for the newly acquired Base44 platform.
"In addition to establishing a dedicated customer care team and expanding Base44's R&D capabilities"
Transitioning Base44 to an agentic coding environment with multi-agent layers for validation and debugging.
"moving to an agentic coding environment with multi-agent layers. Base44 can now validate, debug, refactor"
Challenges acknowledged by management. Useful peer signals — your team is probably not alone.
Front-end heavy AI processing and compute costs associated with new users on the Base44 platform.
"we are incurring AI processing and compute costs to support ramping Base44 demand"
Delay of the new flagship product from Summer 2025 to early 2026 due to technical fine-tuning.
"I am clearly unhappy that I still cannot share it with you today. I expect it early 2026"
Curated quotes about customer outcomes, retention, renewals.
"When it comes to churn, it is very early to say... Base44 is better than we expected... churn will probably not going to be our problem going forward."
"New users purchased more advanced website subscriptions, adopted more business applications, and purchased longer-duration subscriptions at an accelerating clip."
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