Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 126% in FY-2020. Latest is 102% - that's -24pp from peak.
Bandwidth is below the Customer Engagement Public median by -1pp (cell median: 103%)
Bandwidth (BAND) is a customer engagement company at the public stage. As of its most recent disclosure (FY2026-Q1), Bandwidth reported a Net Revenue Retention rate of 102% - a mid-pack result for B2B SaaS at this segment.
Bandwidth's NRR peaked at 126% in FY-2020, 24pp above today's level. Over the past three years, the metric has contracted by 24pp. The most recent quarter gained 4pp QoQ.
Within its peer set (customer engagement companies at public stage in the $100k-$500k acv band), Bandwidth's NRR is roughly in line with the cell median of 103%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Revenue, ARR, and team-size denominators for the productivity ratios.
CS team segments: Strategic · Enterprise · Mid-Market · SMB
Education programs: Bandwidth Build
Named CS initiatives across recent disclosures (newest first).
Orchestration platform allowing Bandwidth to participate in every interaction and capture more value.
"Through our Maestro platform, we participate in every interaction, allowing us to capture more value."
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Political campaign revenue creates volatility in reported NRR.
"Adjusted to normalize the cyclical political campaign revenue impact, our commercial net retention rate was 110%."
Curated quotes about customer outcomes, retention, renewals.
"Customer name retention remained well above 99%, indicating near zero customer churn, a remarkable and unique track record."
"This is a land and expand model where initial platform wins immediately demonstrate Bandwidth's value proposition."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Bandwidth appears on 3 of our retention leaderboards.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
Or grab the data: JSON API →
| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q1 | 102% | - | 10-Q-mdna | source ↗ |
| FY-2025 | 98% | - | 10-K | source ↗ |
| FY2025-Q4 | 107% | - | earnings-call-transcript | source ↗ |
| FY2025-Q3 | 105% | - | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 112% | - | earnings-call-transcript | source ↗ |
| FY2025-Q1 | 116% | - | earnings-call-transcript | source ↗ |
| FY-2024 | 122% | - | earnings-call-transcript | source ↗ |
| FY2024-Q4 | 122% | - | earnings-call-transcript | source ↗ |
| FY2024-Q3 | 117% | - | 10-Q-mdna | source ↗ |
| FY2023-Q3 | 112% | - | 10-Q-mdna | source ↗ |
| FY2023-Q1 | 109% | - | 10-Q-mdna | source ↗ |
| FY2022-Q4 | 112% | - | 10-K | source ↗ |
| FY-2022 | 114% | - | 10-Q-mdna | source ↗ |
| FY2022-Q3 | 109% | - | 10-Q-mdna | source ↗ |
| FY2022-Q2 | 112% | - | 10-Q-mdna | source ↗ |
| FY-2021 | 99% | - | 10-K | source ↗ |
| FY2020-Q4 | 99% | - | 10-Q-mdna | source ↗ |
| FY-2020 | 126% | - | 10-Q-mdna | source ↗ |
Generate a live retention report against Bandwidth and your full peer cell. Ungated. Downloadable as PDF.