cust.co / Compare / Bandwidth vs Sprinklr

Bandwidth vs Sprinklr - NRR head-to-head

Side-by-side Net Revenue Retention comparison sourced from SEC filings and earnings releases. Both compete in Customer Engagement. Both at Public stage.

Sprinklr leads by +1pp on latest NRR (103% vs 102%).

NRR over time

94%103%112%121%130% FY-2020FY2022-Q2FY2022-Q4FY2024-Q3FY2025-Q1FY2025-Q4FY2026-Q2FY2026-Q4 NRR Bandwidth Sprinklr Bandwidth - FY-2020: 126% Bandwidth - FY2020-Q4: 99% Bandwidth - FY-2021: 99% Bandwidth - FY2022-Q2: 112% Bandwidth - FY2022-Q3: 109% Bandwidth - FY-2022: 114% Bandwidth - FY2022-Q4: 112% Bandwidth - FY2023-Q1: 109% Bandwidth - FY2023-Q3: 112% Bandwidth - FY2024-Q3: 117% Bandwidth - FY2024-Q4: 122% Bandwidth - FY-2024: 122% Bandwidth - FY2025-Q1: 116% Bandwidth - FY2025-Q2: 112% Bandwidth - FY2025-Q3: 105% Bandwidth - FY2025-Q4: 107% Bandwidth - FY-2025: 98% Bandwidth - FY2026-Q1: 102% Sprinklr - FY2025-Q3: 107% Sprinklr - FY2025-Q4: 104% Sprinklr - FY-2025: 115% Sprinklr - FY2026-Q1: 102% Sprinklr - FY2026-Q2: 102% Sprinklr - FY2026-Q3: 102% Sprinklr - FY-2026: 111% Sprinklr - FY2026-Q4: 103%

Bandwidth hit a higher all-time peak (126% in FY-2020).

Stat-by-stat

Metric Bandwidth Sprinklr
Latest NRR 102% 103%
All-time peak NRR 126% 115%
All-time low NRR 98% 102%
QoQ change +4pp -8pp
YoY change -10pp +1pp
3-year change -24pp -
Disclosures tracked 18 8

Customer cohorts

MetricBandwidthSprinklr
Total customers - 1,800
Over $100K ARR - -
Over $1M ARR - 141
Top-10 concentration - -
Average ACV $200,000 $3M
US revenue mix 87% 60%

Commercial structure

MetricBandwidthSprinklr
Total RPO - $987M
Current RPO (12mo) - $619M
Multi-year contracts - -
Avg contract length - -
Subscription rev mix 26% 88%
New customers added - 3

Post-sales motion

MetricBandwidthSprinklr
CS team size - -
Customers per CSM - -
Pricing model hybrid -
Renewal cadence - -
CSM coverage model - -
Top customer exec - -

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