Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 115% in FY-2025. Latest is 103% - that's -12pp from peak.
Sprinklr is above the Customer Engagement Public median by +0pp (cell median: 103%)
Sprinklr (CXM) is a customer engagement company at the public stage. As of its most recent disclosure (FY2026-Q4), Sprinklr reported a Net Revenue Retention rate of 103% - a mid-pack result for B2B SaaS at this segment.
Sprinklr's NRR peaked at 115% in FY-2025, 12pp above today's level. The most recent quarter lost 8pp QoQ.
Within its peer set (customer engagement companies at public stage in the $100k-$500k acv band), Sprinklr's NRR is roughly in line with the cell median of 103%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Logo flow per period (count-side complement to dollar-based NRR).
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Computed from the data above. Shows where value comes from and where leakage hides.
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Sprinklr appears on 1 of our retention leaderboards.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q4 | 103% | - | earnings-call-transcript | source ↗ |
| FY-2026 | 111% | - | 10-K | source ↗ |
| FY2026-Q3 | 102% | - | earnings-call-transcript | source ↗ |
| FY2026-Q2 | 102% | - | earnings-call-transcript | source ↗ |
| FY2026-Q1 | 102% | - | earnings-call-transcript | source ↗ |
| FY2025-Q4 | 104% | - | earnings-call-transcript | source ↗ |
| FY-2025 | 115% | - | 10-K | source ↗ |
| FY2025-Q3 | 107.3% | - | 10-Q-mdna | source ↗ |
Generate a live retention report against Sprinklr and your full peer cell. Ungated. Downloadable as PDF.