Sprinklr hit a higher all-time peak (115% in FY-2025).
| Metric | Zoom | Sprinklr |
|---|---|---|
| Latest NRR | 99% | 104% |
| All-time peak NRR | 99% | 115% |
| All-time low NRR | 98% | 102% |
| QoQ change | +1pp | +1pp |
| YoY change | +1pp | +2pp |
| 3-year change | - | - |
| Disclosures tracked | 11 | 9 |
| Metric | Zoom | Sprinklr |
|---|---|---|
| Total customers | 192,600 | 1,800 |
| Over $100K ARR | 4,468 | - |
| Over $1M ARR | - | 141 |
| Top-10 concentration | - | - |
| Average ACV | - | $3M |
| US revenue mix | 72.1% | 60% |
| Metric | Zoom | Sprinklr |
|---|---|---|
| Total RPO | $4.3B | $1.0B |
| Current RPO (12mo) | $2.4B | $627M |
| Multi-year contracts | - | - |
| Avg contract length | - | - |
| Subscription rev mix | - | 88.7% |
| New customers added | - | 3 |
| Metric | Zoom | Sprinklr |
|---|---|---|
| CS team size | - | 3,000 |
| Customers per CSM | - | - |
| Pricing model | subscription | subscription |
| Renewal cadence | multi-year | multi-year |
| CSM coverage model | hybrid | account-named |
| Top customer exec | - | Rory Read |
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