Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 99% in FY2025-Q1. Latest is 98% - that's -1pp from peak.
Zoom is above the Customer Engagement Public median by +0pp (cell median: 98%)
Zoom (ZM) is a customer engagement company at the public stage. As of its most recent disclosure (FY-2026), Zoom reported a Net Revenue Retention rate of 98% - a below-average result for B2B SaaS at this segment.
Zoom is currently at or near its all-time NRR peak.
Within its peer set (customer engagement companies at public stage in the $25k-$100k acv band), Zoom's NRR is roughly in line with the cell median of 98%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
When the company breaks NRR/GRR by segment, geography, or customer size cohort.
| NRR by segment | enterprise: 98% |
|---|
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Computed from the data above. Shows where value comes from and where leakage hides.
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Zoom appears on 3 of our retention leaderboards.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY-2026 | 98% | - | 10-K | source ↗ |
| FY2026-Q4 | 98% | - | earnings-call-transcript | source ↗ |
| FY2026-Q3 | 98% | - | earnings-call-transcript | source ↗ |
| FY2026-Q2 | 98% | - | earnings-call-transcript | source ↗ |
| FY2026-Q1 | 98% | - | 10-Q-mdna | source ↗ |
| FY-2025 | 98% | - | 10-K | source ↗ |
| FY2025-Q3 | 98% | - | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 98% | - | 10-Q-mdna | source ↗ |
| FY2025-Q1 | 99% | - | 10-Q-mdna | source ↗ |
Generate a live retention report against Zoom and your full peer cell. Ungated. Downloadable as PDF.