Zoom hit a higher all-time peak (99% in FY2025-Q1).
| Metric | Zoom | LivePerson |
|---|---|---|
| Latest NRR | 99% | 78% |
| All-time peak NRR | 99% | 83% |
| All-time low NRR | 98% | 78% |
| QoQ change | +1pp | +0pp |
| YoY change | +1pp | -4pp |
| 3-year change | - | - |
| Disclosures tracked | 11 | 10 |
| Metric | Zoom | LivePerson |
|---|---|---|
| Total customers | 192,600 | - |
| Over $100K ARR | 4,468 | - |
| Over $1M ARR | - | - |
| Top-10 concentration | - | - |
| Average ACV | - | $640,000 |
| US revenue mix | 72.1% | 52.6% |
| Metric | Zoom | LivePerson |
|---|---|---|
| Total RPO | $4.3B | $162M |
| Current RPO (12mo) | $2.4B | - |
| Multi-year contracts | - | - |
| Avg contract length | - | - |
| Subscription rev mix | - | 86.7% |
| New customers added | - | 5 |
| Metric | Zoom | LivePerson |
|---|---|---|
| CS team size | - | - |
| Customers per CSM | - | - |
| Pricing model | subscription | hybrid |
| Renewal cadence | multi-year | multi-year |
| CSM coverage model | hybrid | account-named |
| Top customer exec | - | Kevin Meeks |
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