cust.co / Compare / Zoom vs 8x8

Zoom vs 8x8 - NRR head-to-head

Side-by-side Net Revenue Retention comparison sourced from SEC filings and earnings releases. Both compete in Customer Engagement. Both at Public stage.

Zoom (ZM)
99%
FY2027-Q1 · Customer Engagement
vs
8x8 (EGHT)
100%
FY2026-Q1 · Customer Engagement
8x8 leads by +1pp on latest NRR (100% vs 99%).

NRR over time

98%98%99%100%100% FY2025-Q1FY2025-Q3FY2025-Q4FY2026-Q2FY2026-Q4FY2027-Q1 NRR Zoom 8x8 Zoom - FY2025-Q1: 99% Zoom - FY2025-Q2: 98% Zoom - FY2025-Q3: 98% Zoom - FY-2025: 98% Zoom - FY2025-Q4: 98% Zoom - FY2026-Q1: 98% Zoom - FY2026-Q2: 98% Zoom - FY2026-Q3: 98% Zoom - FY2026-Q4: 98% Zoom - FY-2026: 98% Zoom - FY2027-Q1: 99% 8x8 - FY2025-Q4: 100% 8x8 - FY2026-Q1: 100%

8x8 hit a higher all-time peak (100% in FY2025-Q4).

Stat-by-stat

Metric Zoom 8x8
Latest NRR 99% 100%
All-time peak NRR 99% 100%
All-time low NRR 98% 100%
QoQ change +1pp +0pp
YoY change +1pp -
3-year change - -
Disclosures tracked 11 2

Customer cohorts

MetricZoom8x8
Total customers 192,600 -
Over $100K ARR 4,468 -
Over $1M ARR - -
Top-10 concentration - -
Average ACV - -
US revenue mix 72.1% 60%

Commercial structure

MetricZoom8x8
Total RPO $4.3B -
Current RPO (12mo) $2.4B -
Multi-year contracts - -
Avg contract length - -
Subscription rev mix - 77%
New customers added - -

Post-sales motion

MetricZoom8x8
CS team size - -
Customers per CSM - -
Pricing model subscription hybrid
Renewal cadence multi-year multi-year
CSM coverage model hybrid account-named
Top customer exec - Samuel Wilson

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