cust.co / Compare / Zoom vs Weave

Zoom vs Weave - NRR head-to-head

Side-by-side Net Revenue Retention comparison sourced from SEC filings and earnings releases. Both compete in Customer Engagement. Both at Public stage.

Zoom leads by +7pp on latest NRR (99% vs 92%).

NRR over time

91%93%96%98%100% FY2025-Q1FY-2025FY2026-Q2FY-2026FY-2023FY-2024FY2024-Q4 NRR Zoom Weave Zoom - FY2025-Q1: 99% Zoom - FY2025-Q2: 98% Zoom - FY2025-Q3: 98% Zoom - FY-2025: 98% Zoom - FY2025-Q4: 98% Zoom - FY2026-Q1: 98% Zoom - FY2026-Q2: 98% Zoom - FY2026-Q3: 98% Zoom - FY2026-Q4: 98% Zoom - FY-2026: 98% Zoom - FY2027-Q1: 99% Weave - FY2025-Q1: 97% Weave - FY2025-Q2: 96% Weave - FY2025-Q3: 94% Weave - FY-2025: 93% Weave - FY2025-Q4: 93% Weave - FY2026-Q1: 92% Weave - FY2023-Q3: 93% Weave - FY-2023: 98% Weave - FY2024-Q2: 97% Weave - FY2024-Q3: 98% Weave - FY-2024: 98% Weave - FY2024-Q4: 98%

Zoom hit a higher all-time peak (99% in FY2025-Q1).

Stat-by-stat

Metric Zoom Weave
Latest NRR 99% 92%
All-time peak NRR 99% 98%
All-time low NRR 98% 92%
QoQ change +1pp -1pp
YoY change +1pp -4pp
3-year change - -
Disclosures tracked 11 12

Customer cohorts

MetricZoomWeave
Total customers 192,600 39,625
Over $100K ARR 4,468 -
Over $1M ARR - -
Top-10 concentration - -
Average ACV - -
US revenue mix 72.1% -

Commercial structure

MetricZoomWeave
Total RPO $4.3B -
Current RPO (12mo) $2.4B -
Multi-year contracts - -
Avg contract length - -
Subscription rev mix - -
New customers added - 4,628

Post-sales motion

MetricZoomWeave
CS team size - -
Customers per CSM - -
Pricing model subscription subscription
Renewal cadence multi-year annual
CSM coverage model hybrid hybrid
Top customer exec - -

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