Five9 hit a higher all-time peak (108% in FY2024-Q2).
| Metric | Zoom | Five9 |
|---|---|---|
| Latest NRR | 99% | 105% |
| All-time peak NRR | 99% | 108% |
| All-time low NRR | 98% | 105% |
| QoQ change | +1pp | +0pp |
| YoY change | +1pp | -3pp |
| 3-year change | - | - |
| Disclosures tracked | 11 | 10 |
| Metric | Zoom | Five9 |
|---|---|---|
| Total customers | 192,600 | 3,000 |
| Over $100K ARR | 4,468 | - |
| Over $1M ARR | - | - |
| Top-10 concentration | - | - |
| Average ACV | - | - |
| US revenue mix | 72.1% | 89% |
| Metric | Zoom | Five9 |
|---|---|---|
| Total RPO | $4.3B | $1.2B |
| Current RPO (12mo) | $2.4B | - |
| Multi-year contracts | - | - |
| Avg contract length | - | - |
| Subscription rev mix | - | 82% |
| New customers added | - | - |
| Metric | Zoom | Five9 |
|---|---|---|
| CS team size | - | - |
| Customers per CSM | - | - |
| Pricing model | subscription | hybrid |
| Renewal cadence | multi-year | annual |
| CSM coverage model | hybrid | - |
| Top customer exec | - | Andy Dignan |
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