cust.co / Companies / Five9 (FIVN)

Five9 NRR

Net Revenue Retention history for Five9 (FIVN) - Customer Engagement, Public stage. Sourced from SEC filings and earnings releases.

Customer Engagement Public $100K-$500K ACV sales-led
Latest NRR · FY2026-Q1
105%
All-time peak
108%
FY2024-Q2
All-time low
105%
FY2025-Q4
Disclosures tracked
8
since FY2024-Q2
QoQ flat
YoY ▼ 2pp

NRR vs GRR over time

0%31%62%93%124% FY2024-Q2FY2024-Q3FY2024-Q4FY2025-Q1FY2025-Q2FY2025-Q3FY2025-Q4FY2026-Q1 Retention NRR (incl. expansion) GRR (excl. expansion) NRR - FY2024-Q2: 108% NRR - FY2024-Q3: 108% NRR - FY2024-Q4: 108% NRR - FY2025-Q1: 107% NRR - FY2025-Q2: 108% NRR - FY2025-Q3: 107% NRR - FY2025-Q4: 105% NRR - FY2026-Q1: 105% GRR - FY2024-Q2: 0% GRR - FY2024-Q3: 0% GRR - FY2024-Q4: 0% GRR - FY2025-Q1: 0% GRR - FY2025-Q2: 0% GRR - FY2025-Q3: 0% GRR - FY2025-Q4: 0% GRR - FY2026-Q1: 0%

Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.

Peak NRR of 108% in FY2024-Q2. Latest is 105% - that's -3pp from peak.

Five9 is above the Customer Engagement Public median by +2pp (cell median: 103%)

What the data shows

Five9 (FIVN) is a customer engagement company at the public stage. As of its most recent disclosure (FY2026-Q1), Five9 reported a Net Revenue Retention rate of 105% - a mid-pack result for B2B SaaS at this segment.

Five9's NRR peaked at 108% in FY2024-Q2, 3pp above today's level.

Within its peer set (customer engagement companies at public stage in the $100k-$500k acv band), Five9's NRR is roughly in line with the cell median of 103%. Compare against the full peer cell aggregate for distribution and top performers.

Customer mix

Total customers
-
Over $100K ARR
-
Over $1M ARR
-
US revenue mix
88%
2025-03-31
Top-10 concentration
-
Average ACV
-

Commercial structure

Contract shape and forward-booked revenue.

Multi-year contracts
-
Avg contract length
-
RPO (total)
-
cRPO (next 12mo)
-
New customers added
-
Subscription rev mix
82%
2026-03-31

Customer experience

Health scores, usage, and time-to-value when disclosed.

NPS
-
CSAT
-
Active users
432,818
2024-12-31
Products per customer
-
Time to value
-

Scale & headcount

Revenue, ARR, and team-size denominators for the productivity ratios.

Revenue (period)
$280M
2025-03-31
Total ARR
-
ARR growth (YoY)
-
AE headcount
-
Total employees
-

The post-sales motion

Pricing model
-
Renewal cadence
-
CS team size
-
Customers per CSM
-

Compare Five9 to peers

Side-by-side NRR, customer cohorts, commercial structure, and CS motion.

vs Bandwidth

Same segment · NRR 102%
vs Sprinklr

Same segment · NRR 103%
vs LivePerson

Same segment · NRR 78%
vs Twilio

Vertical leader · NRR 107%
vs RingCentral

Vertical leader · NRR 100%
vs 8x8

Vertical leader · NRR 100%
vs Zoom

Vertical leader · NRR 98%
vs Weave

Vertical leader · NRR 92%

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Every disclosure

Period NRR GRR Source type Filing
FY2026-Q1 105% - earnings-call-transcript source ↗
FY2025-Q4 105% - earnings-call-transcript source ↗
FY2025-Q3 107% - earnings-call-transcript source ↗
FY2025-Q2 108% - earnings-call-transcript source ↗
FY2025-Q1 107% - 10-Q-mdna source ↗
FY2024-Q4 108% - earnings-call-transcript source ↗
FY2024-Q3 108% - 10-Q-mdna source ↗
FY2024-Q2 108% - 10-Q-mdna source ↗
Last verified disclosure: 2026-03-31 · Report an inaccuracy → · How we verify →

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