cust.co / Compare / Weave vs Five9

Weave vs Five9 - NRR head-to-head

Side-by-side Net Revenue Retention comparison sourced from SEC filings and earnings releases. Both compete in Customer Engagement. Both at Public stage.

Five9 leads by +13pp on latest NRR (105% vs 92%).

NRR over time

90%95%100%105%110% FY2023-Q3FY2024-Q2FY-2024FY2025-Q1FY2025-Q3FY2025-Q4FY2026-Q1 NRR Weave Five9 Weave - FY2023-Q3: 93% Weave - FY-2023: 98% Weave - FY2024-Q2: 97% Weave - FY2024-Q3: 98% Weave - FY-2024: 98% Weave - FY2024-Q4: 98% Weave - FY2025-Q1: 97% Weave - FY2025-Q2: 96% Weave - FY2025-Q3: 94% Weave - FY-2025: 93% Weave - FY2025-Q4: 93% Weave - FY2026-Q1: 92% Five9 - FY2024-Q2: 108% Five9 - FY2024-Q3: 108% Five9 - FY-2024: 108% Five9 - FY2024-Q4: 108% Five9 - FY2025-Q1: 107% Five9 - FY2025-Q2: 108% Five9 - FY2025-Q3: 107% Five9 - FY-2025: 105% Five9 - FY2025-Q4: 105% Five9 - FY2026-Q1: 105%

Five9 hit a higher all-time peak (108% in FY2024-Q2).

Stat-by-stat

Metric Weave Five9
Latest NRR 92% 105%
All-time peak NRR 98% 108%
All-time low NRR 92% 105%
QoQ change -1pp +0pp
YoY change -4pp -3pp
3-year change - -
Disclosures tracked 12 10

Customer cohorts

MetricWeaveFive9
Total customers 39,625 3,000
Over $100K ARR - -
Over $1M ARR - -
Top-10 concentration - -
Average ACV - -
US revenue mix - 89%

Commercial structure

MetricWeaveFive9
Total RPO - $1.2B
Current RPO (12mo) - -
Multi-year contracts - -
Avg contract length - -
Subscription rev mix - 82%
New customers added 4,628 -

Post-sales motion

MetricWeaveFive9
CS team size - -
Customers per CSM - -
Pricing model subscription hybrid
Renewal cadence annual annual
CSM coverage model hybrid -
Top customer exec - Andy Dignan

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