What is the median Net Revenue Retention for Customer Engagement companies?

As of FY-2026, the median NRR across 9 customer engagement companies is 104.5%. The 25th-75th percentile range is 98% to 109%.

How has Customer Engagement NRR changed year over year?

Customer Engagement median NRR has moved -9.5pp year over year - from FY-2022 to FY-2026.

How many companies contribute to this benchmark?

9 verified customer engagement companies across 2 (stage × ACV) cells.

cust.co / NRR Benchmark / Customer Engagement

Customer Engagement NRR Benchmark

Name: Customer Engagement Net Revenue Retention Benchmark
Creator: Cust
License: https://cust.co/terms/

Net Revenue Retention across 9 customer engagement companies in the cust.co dataset, aggregated across all funding stages and ACV bands.

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Latest median NRR · FY-2026

104.5%

up +6.5pp QoQ · down -9.5pp YoY

9 companies

102 verified disclosures

P25–P75: 98% – 109%

NRR over time - vertical-wide

2019-Q1 → FY-2026

Each point is the median across all customer engagement companies that disclosed in that period. Shaded area = 25th-75th percentile range.

Cells in this vertical

2 (stage × ACV band) cells with verified data. Click a row to drill into peer-cell distribution + top performers.

Stage	ACV band	Latest median	History	Sample
Public	$25K-$100K ACV	99%		4 co · 42 obs	View →
Public	$100K-$500K ACV	104%		4 co · 48 obs	View →

Companies in this vertical

9 verified companies. Showing top 9 alphabetically.

8x8 EGHT

100%

Public · $25K-$100K ACV

Bandwidth BAND

102%

Public · $100K-$500K ACV

Five9 FIVN

105%

Public · $100K-$500K ACV

LivePerson LPSN

78%

Public · $100K-$500K ACV

RingCentral RNG

100%

Public · $25K-$100K ACV

Sprinklr CXM

104%

Public · $100K-$500K ACV

Twilio TWLO

107%

Public · $25K-$100K ACV

Weave WEAV

92%

Public · $5K-$25K ACV

Zoom ZM

99%

Public · $25K-$100K ACV

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