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Twilio NRR

Net Revenue Retention history for Twilio (TWLO) - Customer Engagement, Public stage. Sourced from SEC filings and earnings releases.

Customer Engagement Public $25K-$100K ACV hybrid
Latest NRR · FY2026-Q1
107.0%
All-time peak
143.0%
FY2020-Q1
All-time low
62.0%
FY2022-Q1
Disclosures tracked
21
since FY-2018
QoQ ▲ 3.0pp
YoY ▲ 2.0pp
3-year ▼ 33.0pp

NRR vs GRR over time

0%41%82%123%164% FY-2018FY2019-Q3FY2020-Q2FY2021-Q2FY2023-Q1FY2024-Q2FY2025-Q2FY2026-Q1 Retention NRR (incl. expansion) GRR (excl. expansion) NRR — FY-2018: 140% NRR — FY2019-Q1: 142% NRR — FY2019-Q2: 141% NRR — FY2019-Q3: 132% NRR — FY-2019: 136% NRR — FY2020-Q1: 143% NRR — FY2020-Q2: 132% NRR — FY2020-Q3: 137% NRR — FY-2020: 137% NRR — FY2021-Q2: 67% NRR — FY-2021: 131% NRR — FY2022-Q1: 62% NRR — FY2023-Q1: 62% NRR — FY2023-Q2: 123% NRR — FY2024-Q1: 106% NRR — FY2024-Q2: 103% NRR — FY2024-Q3: 105% NRR — FY2025-Q1: 107% NRR — FY2025-Q2: 105% NRR — FY2025-Q3: 104% NRR — FY2026-Q1: 107% GRR — FY-2018: 0% GRR — FY2019-Q1: 0% GRR — FY2019-Q2: 0% GRR — FY2019-Q3: 0% GRR — FY-2019: 0% GRR — FY2020-Q1: 0% GRR — FY2020-Q2: 0% GRR — FY2020-Q3: 0% GRR — FY-2020: 0% GRR — FY2021-Q2: 0% GRR — FY-2021: 0% GRR — FY2022-Q1: 0% GRR — FY2023-Q1: 0% GRR — FY2023-Q2: 0% GRR — FY2024-Q1: 0% GRR — FY2024-Q2: 0% GRR — FY2024-Q3: 0% GRR — FY2025-Q1: 0% GRR — FY2025-Q2: 0% GRR — FY2025-Q3: 0% GRR — FY2026-Q1: 0%

Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.

Peak NRR of 143.0% in FY2020-Q1. Latest is 107.0% - that's -36.0pp from peak.

Twilio is above the Customer Engagement Public median by +0.0pp (cell median: 107%)

What the data shows

Twilio (TWLO) is a customer engagement company at the public stage. As of its most recent disclosure (FY2026-Q1), Twilio reported a Net Revenue Retention rate of 107.0% - a mid-pack result for B2B SaaS at this segment.

Twilio's NRR peaked at 143.0% in FY2020-Q1, 36pp above today's level. Over the past three years, the metric has contracted by 33pp. The most recent quarter gained 3.0pp QoQ.

Within its peer set (customer engagement companies at public stage in the $25k-$100k acv band), Twilio's NRR is roughly in line with the cell median of 107%. Compare against the full peer cell aggregate for distribution and top performers.

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Every disclosure

Period NRR GRR Source type Filing
FY2026-Q1 107.0% - 10-Q-mdna source ↗
FY2025-Q3 104.0% - 10-K source ↗
FY2025-Q2 105.0% - 10-Q-mdna source ↗
FY2025-Q1 107.0% - 10-Q-mdna source ↗
FY2024-Q3 105.0% - 10-Q-mdna source ↗
FY2024-Q2 103.0% - 10-Q-mdna source ↗
FY2024-Q1 106.0% - 10-Q-mdna source ↗
FY2023-Q2 123.0% - 10-Q-mdna source ↗
FY2023-Q1 62.0% - 10-Q-mdna source ↗
FY2022-Q1 62.0% - 10-Q-mdna source ↗
FY-2021 131.0% - 10-K source ↗
FY2021-Q2 67.0% - 10-Q-mdna source ↗
FY-2020 137.0% - 10-K source ↗
FY2020-Q3 137.0% - 10-Q-mdna source ↗
FY2020-Q2 132.0% - 10-Q-mdna source ↗
FY2020-Q1 143.0% - 10-Q-mdna source ↗
FY-2019 136.0% - 10-K source ↗
FY2019-Q3 132.0% - 10-Q-mdna source ↗
FY2019-Q2 141.0% - 10-Q-mdna source ↗
FY2019-Q1 142.0% - 10-Q-mdna source ↗
FY-2018 140.0% - 10-K source ↗
Last verified disclosure: 2025-03-31 · Report an inaccuracy → · How we verify →

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