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NRR Decline Since 2022

Three-year change in Net Revenue Retention. The cooling-off curve, visualized.

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# Company Vertical Stage Latest NRR 3-year change History
1 Doximity DOCS Healthcare SaaS Public 109% -58pp FY2021-Q2: 167%FY2021-Q3: 173%FY-2021: 117%FY2022-Q1: 139%FY2022-Q2: 139%FY2022-Q3: 128%FY2022-Q4: 133%FY-2022: 119%FY2023-Q1: 153%FY2024-Q1: 117%FY2024-Q2: 114%FY2025-Q1: 114%FY2025-Q2: 119%FY2025-Q3: 117%FY2025-Q4: 119%FY-2025: 119%FY2026-Q1: 118%FY2026-Q2: 118%FY2026-Q3: 112%FY2026-Q4: 109%FY-2026: 109%
2 Fastly FSLY AI Infrastructure Public 100% -35.5pp FY2019-Q2: 136%FY2020-Q2: 137%FY2020-Q3: 147%FY2020-Q4: 121%FY-2020: 123%FY2022-Q4: 122%FY2023-Q1: 120%FY2024-Q1: 114%FY2024-Q2: 110%FY2024-Q3: 105%FY2024-Q4: 99%FY-2024: 102%FY2025-Q1: 110%FY2025-Q2: 104%FY2025-Q3: 106%FY-2025: 110%FY2025-Q4: 110%FY2026-Q1: 113%FY2028-Q1: 100%
3 Snowflake SNOW AI Infrastructure Public 126% -34pp FY2020-Q4: 160%FY2021-Q3: 160%FY-2021: 168%FY2021-Q4: 168%FY2022-Q1: 168%FY2022-Q2: 169%FY2022-Q3: 173%FY2022-Q4: 177%FY-2022: 178%FY2023-Q1: 174%FY2023-Q2: 171%FY2023-Q4: 158%FY2025-Q1: 129%FY2025-Q2: 128%FY2025-Q3: 127%FY2025-Q4: 126%FY-2025: 126%FY2026-Q1: 124%FY2026-Q2: 125%FY2026-Q3: 125%FY-2026: 125%FY2026-Q4: 125%FY2027-Q1: 126%
4 Twilio TWLO Customer Engagement Public 107% -33pp FY-2018: 140%FY2019-Q1: 142%FY2019-Q2: 141%FY2019-Q3: 132%FY-2019: 136%FY2020-Q1: 143%FY2020-Q2: 132%FY2020-Q3: 137%FY-2020: 137%FY2021-Q2: 67%FY-2021: 131%FY2022-Q1: 62%FY2023-Q1: 62%FY2023-Q2: 123%FY-2023: 103%FY2024-Q1: 106%FY2024-Q2: 103%FY2024-Q3: 105%FY2024-Q4: 106%FY-2024: 104%FY2025-Q1: 107%FY2025-Q2: 105%FY2025-Q3: 104%FY2025-Q4: 114%FY-2025: 108%FY2026-Q1: 107%
5 Backblaze BLZE AI Infrastructure Public 95% -28pp FY2023-Q4: 123%FY-2023: 109%FY2024-Q1: 112%FY2024-Q2: 114%FY2024-Q3: 118%FY-2024: 116%FY2024-Q4: 116%FY2025-Q1: 105%FY2025-Q2: 109%FY2025-Q3: 106%FY-2025: 105%FY2025-Q4: 111%FY2026-Q1: 95%
6 Bandwidth BAND Customer Engagement Public 102% -24pp FY-2020: 126%FY2020-Q4: 99%FY-2021: 99%FY2022-Q2: 112%FY2022-Q3: 109%FY-2022: 114%FY2022-Q4: 112%FY2023-Q1: 109%FY2023-Q3: 112%FY2024-Q2: 111%FY2024-Q3: 117%FY2024-Q4: 122%FY-2024: 122%FY2025-Q1: 116%FY2025-Q2: 112%FY2025-Q3: 105%FY2025-Q4: 107%FY-2025: 98%FY2026-Q1: 102%
7 JFrog FROG Dev Tools Public 117% -19pp FY2020-Q1: 136%FY2020-Q2: 133%FY2021-Q4: 131%FY2023-Q2: 120%FY2024-Q3: 117%FY2024-Q4: 116%FY-2024: 116%FY2025-Q1: 116%FY2025-Q2: 118%FY2025-Q3: 118%FY2025-Q4: 119%FY-2025: 119%FY2026-Q1: 120%FY-2026: 117%
8 GitLab GTLB Dev Tools Public 117% -13pp FY2021-Q3: 130%FY-2022: 130%FY2023-Q1: 130%FY-2023: 130%FY2024-Q1: 130%FY-2024: 130%FY2025-Q1: 129%FY2025-Q2: 126%FY2025-Q3: 124%FY-2025: 123%FY2025-Q4: 118%FY2026-Q1: 122%FY2026-Q2: 121%FY2026-Q3: 119%FY2026-Q4: 118%FY-2026: 118%FY2027-Q1: 117%
9 Okta OKTA Security Public 107% -13pp FY2020-Q2: 120%FY2021-Q1: 119%FY2021-Q2: 124%FY2022-Q1: 121%FY2022-Q2: 122%FY-2022: 124%FY2023-Q1: 117%FY2023-Q2: 115%FY2023-Q3: 115%FY2024-Q1: 111%FY2024-Q2: 110%FY2024-Q3: 108%FY-2024: 111%FY2025-Q3: 106%FY2025-Q1: 106%FY2025-Q4: 106%FY-2025: 107%FY2026-Q1: 106%FY2025-Q2: 106%FY2026-Q2: 106%FY2026-Q3: 106%FY-2026: 106%FY2026-Q4: 106%FY2027-Q1: 107%
10 HubSpot HUBS Sales & Marketing Tech Public 103% -12.2pp FY2021-Q4: 115%FY2022-Q2: 104%FY2023-Q1: 110%FY-2023: 103%FY2024-Q1: 102%FY2025-Q2: 103%FY-2024: 102%FY2024-Q4: 104%FY2025-Q1: 102%FY2025-Q3: 103%FY-2025: 103%FY2025-Q4: 105%FY2026-Q1: 103%
11 Zscaler ZS Security Public 115% -10pp FY2018-Q3: 125%FY-2018: 117%FY-2019: 118%FY2019-Q4: 120%FY-2020: 116%FY2020-Q4: 122%FY-2021: 127%FY-2022: 125%FY2023-Q2: 125%FY2023-Q3: 125%FY2023-Q4: 125%FY-2023: 121%FY2024-Q1: 125%FY2024-Q3: 116%FY-2024: 116%FY2024-Q4: 116%FY2025-Q1: 114%FY2025-Q2: 115%FY2025-Q3: 114%FY2025-Q4: 114%FY-2025: 114%FY2026-Q1: 115%FY2026-Q3: 115%
12 Dynatrace DT Dev Tools Public 110% -10pp FY2019-Q3: 120%FY-2019: 120%FY2020-Q2: 120%FY2020-Q3: 120%FY-2020: 120%FY-2021: 120%FY2023-Q4: 119%FY-2023: 119%FY2024-Q1: 119%FY2024-Q3: 111%FY-2024: 111%FY2024-Q4: 111%FY2025-Q1: 113%FY2025-Q2: 112%FY2025-Q3: 111%FY-2025: 110%FY2025-Q4: 110%FY2026-Q1: 111%FY2026-Q2: 111%FY2026-Q3: 111%FY2026-Q4: 110%FY-2026: 110%
13 Datadog DDOG Dev Tools Public 122% -8pp FY2019-Q2: 130%FY2019-Q3: 130%FY2020-Q1: 130%FY2020-Q2: 130%FY2020-Q3: 130%FY2021-Q1: 130%FY2021-Q2: 130%FY2021-Q3: 130%FY2024-Q1: 115%FY2024-Q2: 115%FY2024-Q3: 115%FY-2024: 118%FY2024-Q4: 118%FY2025-Q1: 118%FY2025-Q2: 120%FY2025-Q3: 120%FY-2025: 120%FY2025-Q4: 110%FY2026-Q1: 122%
14 BlackLine BL Finance Tech Public 104% -6pp FY2018-Q4: 110%FY2020-Q1: 108%FY2022-Q1: 109%FY2022-Q2: 106%FY2022-Q4: 109%FY-2023: 106%FY2024-Q1: 105%FY2024-Q2: 104%FY2024-Q3: 105%FY-2024: 102%FY2024-Q4: 102%FY2025-Q1: 104%FY2025-Q2: 105%FY2025-Q3: 103%FY-2025: 105%FY2025-Q4: 105%FY2026-Q1: 105%FY2027-Q1: 104%
15 Tenable TENB Security Public 105% -5pp FY2019-Q4: 110%FY2020-Q4: 110%FY-2020: 110%FY2021-Q2: 110%FY2021-Q3: 113%FY-2021: 117%FY2022-Q2: 110%FY2022-Q3: 118%FY-2022: 117%FY2023-Q1: 118%FY-2023: 111%FY2024-Q1: 109%FY2024-Q2: 111%FY2024-Q3: 108%FY-2024: 108%FY2024-Q4: 108%FY2025-Q1: 108%FY2025-Q2: 107%FY2025-Q3: 106%FY-2025: 106%FY2025-Q4: 108%FY2026-Q1: 105%

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