Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 120% in FY2019-Q3. Latest is 111% - that's -9pp from peak.
Dynatrace is above the Dev Tools Public median by +0pp (cell median: 111%)
Dynatrace (DT) is a dev tools company at the public stage. As of its most recent disclosure (FY2026-Q3), Dynatrace reported a Net Revenue Retention rate of 111% - a mid-pack result for B2B SaaS at this segment.
Dynatrace's NRR peaked at 120% in FY2019-Q3, 9pp above today's level. Over the past three years, the metric has contracted by 9pp.
Within its peer set (dev tools companies at public stage in the $100k-$500k acv band), Dynatrace's NRR is roughly in line with the cell median of 111%. Compare against the full peer cell aggregate for distribution and top performers.
CS team segments: IT 500 · Strategic Accounts · Commercial Segment
CSM model: account-named
Education programs: Perform
CCO comp tied to retention: Yes - Total Q2 consumption growth... is the primary compensation metric for our customer success team.
Named CS initiatives across recent disclosures (newest first).
A licensing model allowing full platform access to drive consumption and multi-product adoption.
"DPS licensing model continues to gain traction, achieving a major milestone with 50% of our customer base"
Lowering account-per-rep ratios from 8-10 to 4-5 for strategic accounts to improve close rates.
"investments in the top of the pyramid where we had... 8-10 accounts per rep... lowered that to 4-5."
Specialized teams for logs and security to drive adoption and consumption.
"investments we've made in building out strike teams to drive adoption in Q1"
Shift in sales focus toward Global IT 500 and strategic accounts.
"introduced go-to-market changes focused on customer segmentation... target IT 500 and strategic accounts."
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Dynamic macro conditions, particularly in EMEA, creating timing variability for large deals.
"macro and geopolitical environment, particularly in AMEA, remains dynamic."
Strategic tool consolidation deals come with increased timing uncertainty and longer durations.
"These types of deals come with increased timing variability and longer duration to close."
Lower expansion performance in the commercial segment (below IT 500) impacting NRR.
"we're not seeing the same level of performance in the commercial segment around expansions."
Customers consuming on-demand rather than renewing early, causing a lag in reported ARR/NRR.
"this revenue is not captured in our ARR or NRR metrics, which only include contractually committed revenue."
Curated quotes about customer outcomes, retention, renewals.
"Gross retention rate remained in the mid-90s, demonstrating the strategic relevance of the Dynatrace platform."
"customers that benefit from the value of Dynatrace consume more than customers on our legacy licensing model."
"Our D1 organization, which is our services and customer success organization, they are more focused than ever on driving consumption of the platform."
"DPS customers... adopt roughly 2x the number of capabilities than those on a SKU-based model. They also consume at a much faster pace."
"We want consumption to be growing faster than ARR because it is an opportunity then to utilize fully DPS contracts."
"Consumption, ultimately, other than bringing in a new logo, consumption is the underpinning for sales to go in and upsell."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Dynatrace appears on 1 of our retention leaderboards.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q3 | 111% | - | earnings-call-transcript | source ↗ |
| FY2026-Q2 | 111% | - | 10-Q-mdna | source ↗ |
| FY2026-Q1 | 111% | - | 10-Q-mdna | source ↗ |
| FY2025-Q4 | 110% | - | earnings-call-transcript | source ↗ |
| FY-2025 | 110% | - | 10-K | source ↗ |
| FY2025-Q3 | 111% | - | 10-Q-mdna | source ↗ |
| FY2025-Q2 | 112% | - | 10-Q-mdna | source ↗ |
| FY2025-Q1 | 113% | - | 10-Q-mdna | source ↗ |
| FY2024-Q4 | 111% | - | earnings-call-transcript | source ↗ |
| FY-2024 | 111% | - | 10-K | source ↗ |
| FY2024-Q3 | 111% | - | 10-Q-mdna | source ↗ |
| FY2024-Q1 | 119% | - | 10-K | source ↗ |
| FY-2023 | 119% | - | 10-K | source ↗ |
| FY2023-Q4 | 119% | - | 10-K | source ↗ |
| FY-2021 | 120% | - | 10-K | source ↗ |
| FY-2020 | 120% | - | 10-Q-mdna | source ↗ |
| FY2020-Q3 | 120% | - | 10-Q-mdna | source ↗ |
| FY2020-Q2 | 120% | - | 10-Q-mdna | source ↗ |
| FY-2019 | 120% | - | 10-Q-mdna | source ↗ |
| FY2019-Q3 | 120% | - | 10-Q-mdna | source ↗ |
Generate a live retention report against Dynatrace and your full peer cell. Ungated. Downloadable as PDF.