Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 130% in FY2021-Q3. Latest is 118% - that's -12pp from peak.
GitLab is above the Dev Tools Public median by +0.5pp (cell median: 117%)
GitLab (GTLB) is a dev tools company at the public stage. As of its most recent disclosure (FY-2026), GitLab reported a Net Revenue Retention rate of 118% - a strong result for B2B SaaS at this segment.
GitLab's NRR peaked at 130% in FY2021-Q3, 12pp above today's level. Over the past three years, the metric has contracted by 12pp.
Within its peer set (dev tools companies at public stage in the $25k-$100k acv band), GitLab's NRR is roughly in line with the cell median of 117%. Compare against the full peer cell aggregate for distribution and top performers.
Health scores, usage, and time-to-value when disclosed.
Support tiers: Premium · Ultimate
CS team segments: Strategic · Enterprise · Mid-Market · SMB · Public Sector
CSM model: account-named
Education programs: Professional Services
Top customer exec: Bill Staples - CEO (since 2024) · reports to CEO
Named CS initiatives across recent disclosures (newest first).
An agentic AI platform enabling intelligent orchestration across the software lifecycle.
"Duo Agent platform is our answer to the AI paradox... and will be a driver of new revenue streams beyond seats."
New go-to-market team focused specifically on acquiring new logos.
"We are expanding our go-to-market capacity and have hired a new business leader to build out our global first-order team"
Agentic AI solution for multi-step refactoring and autonomous development tasks.
"remain on schedule to launch GitLab Duo Workflow, our Agentic AI solution, this winter"
Strategic integration embedding Amazon Q's autonomous agents within the GitLab platform.
"In April, we launched GitLab Duo with Amazon Q, a strategic integration that embeds Amazon Q's autonomous software"
Implementing standardized plans to help customers realize value faster.
"go-to-market enhancements, including... standardized Customer Success plans."
Moving from AI-assisted to AI-driven software development with agentic AI.
"Duo Workflow is entering private beta this month. Duo Workflow is our move from AI-assisted to AI-driven"
Natively built-in security scanner identifying exploitable vulnerabilities using Oxeye technology.
"In the third quarter, GitLab Advanced SAST became generally available for all our Ultimate customers."
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Slower decision-making due to government shutdown and DOGE effects.
"softness in the U.S. public sector offset part of that performance... slower decision-making related to the shutdown"
Price sensitivity and spend scrutiny in the small business segment.
"the SMB softness that we called out last quarter persists... we see price sensitivity in this segment."
Price sensitivity at the low end of the market impacting new customer additions.
"At the low end of the market, SMB and low end of mid-market is where we're seeing some price sensitivity"
Cautious spending environment remains consistent.
"still people, a cautious spending environment out there, but there is consistency."
While improving, churn and contraction remain a monitored metric in the current macro environment.
"churning contraction... was the best quarter we had in the last 12 quarters."
Curated quotes about customer outcomes, retention, renewals.
"churning contraction... as a percent of available to renew, it was the best quarter we had in the last 12 quarters."
"Ultimate creates a paradigm shift in how customers can embed security in the earliest stages of software development."
"We will focus on our expansion motions and helping customers realize the value of our platform faster"
"Driving results for our customers is the most important thing we do."
"We want to ensure customers can easily collaborate and drive maximum ROI from their GitLab investment."
"Q1 DBNRR was driven by a combination of seat expansion at approximately 80%, increased customer yield at approximately 5%, and tier upgrades at approximately 15%."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
GitLab appears on 3 of our retention leaderboards.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY-2026 | 118% | - | 10-K | source ↗ |
| FY2026-Q4 | 118% | - | 10-K | source ↗ |
| FY2026-Q3 | 119% | - | 10-Q-mdna | source ↗ |
| FY2026-Q2 | 121% | - | 10-Q-mdna | source ↗ |
| FY2026-Q1 | 122% | - | 10-Q-mdna | source ↗ |
| FY2025-Q4 | 118% | - | def-14a | source ↗ |
| FY-2025 | 123% | - | 10-K | source ↗ |
| FY2025-Q3 | 124% | - | 10-Q-mdna | source ↗ |
| FY2025-Q2 | 126% | - | 10-Q-mdna | source ↗ |
| FY2025-Q1 | 129% | - | 10-Q-mdna | source ↗ |
| FY-2024 | 130% | - | 10-K | source ↗ |
| FY2024-Q1 | 130% | - | 10-K | source ↗ |
| FY-2023 | 130% | - | 10-K | source ↗ |
| FY2023-Q1 | 130% | - | 10-Q-mdna | source ↗ |
| FY-2022 | 130% | - | 10-K | source ↗ |
| FY2021-Q3 | 130% | - | 10-Q-mdna | source ↗ |
Generate a live retention report against GitLab and your full peer cell. Ungated. Downloadable as PDF.