cust.co / Compare / GitLab vs PagerDuty

GitLab vs PagerDuty - NRR head-to-head

Side-by-side Net Revenue Retention comparison sourced from SEC filings and earnings releases. Both compete in Dev Tools. Both at Public stage.

GitLab leads by +20pp on latest NRR (117% vs 97%).

NRR over time

92%103%114%124%135% FY2021-Q3FY-2023FY2025-Q1FY-2025FY2026-Q2FY-2026FY2024-Q4 NRR GitLab PagerDuty GitLab - FY2021-Q3: 130% GitLab - FY-2022: 130% GitLab - FY2023-Q1: 130% GitLab - FY-2023: 130% GitLab - FY2024-Q1: 130% GitLab - FY-2024: 130% GitLab - FY2025-Q1: 129% GitLab - FY2025-Q2: 126% GitLab - FY2025-Q3: 124% GitLab - FY-2025: 123% GitLab - FY2025-Q4: 118% GitLab - FY2026-Q1: 122% GitLab - FY2026-Q2: 121% GitLab - FY2026-Q3: 119% GitLab - FY2026-Q4: 118% GitLab - FY-2026: 118% GitLab - FY2027-Q1: 117% PagerDuty - FY2021-Q3: 98% PagerDuty - FY2025-Q2: 102% PagerDuty - FY2025-Q3: 100% PagerDuty - FY-2025: 106% PagerDuty - FY2025-Q4: 106% PagerDuty - FY2026-Q1: 104% PagerDuty - FY2026-Q2: 102% PagerDuty - FY2026-Q3: 100% PagerDuty - FY2026-Q4: 98% PagerDuty - FY-2026: 98% PagerDuty - FY2027-Q1: 97% PagerDuty - FY2024-Q4: 107%

GitLab hit a higher all-time peak (130% in FY2021-Q3).

Stat-by-stat

Metric GitLab PagerDuty
Latest NRR 117% 97%
All-time peak NRR 130% 107%
All-time low NRR 117% 97%
QoQ change -1pp -1pp
YoY change -4pp -5pp
3-year change -13pp -
Disclosures tracked 17 12

Customer cohorts

MetricGitLabPagerDuty
Total customers 10,831 15,380
Over $100K ARR 1,519 860
Over $1M ARR - 79
Top-10 concentration - 2%
Average ACV - -
US revenue mix - 71.1%

Commercial structure

MetricGitLabPagerDuty
Total RPO $1.1B $441M
Current RPO (12mo) $724M $316M
Multi-year contracts - -
Avg contract length - -
Subscription rev mix - -
New customers added - 600

Post-sales motion

MetricGitLabPagerDuty
CS team size - -
Customers per CSM - -
Pricing model subscription hybrid
Renewal cadence annual multi-year
CSM coverage model account-named hybrid
Top customer exec - Allison Corley

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