Peak NRR of 124% in FY2021-Q2. Latest is 107% - that's -17pp from peak.
Okta is above the Security Public median by +0pp (cell median: 107%)
Okta (OKTA) is a security company at the public stage. As of its most recent disclosure (FY2027-Q1), Okta reported a Net Revenue Retention rate of 107% - a mid-pack result for B2B SaaS at this segment.
Okta's NRR peaked at 124% in FY2021-Q2, 17pp above today's level. Over the past three years, the metric has contracted by 13pp.
Within its peer set (security companies at public stage in the $100k-$500k acv band), Okta's NRR is roughly in line with the cell median of 107%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: self-service
CS team segments: Okta sellers (IT/Security) · Auth0 sellers (Developers) · Hunter Farmers (Corporate team)
CSM model: account-named
Education programs: Training services
Top customer exec: Eric Kelleher - Chief Customer Officer (since 2020)
Named CS initiatives across recent disclosures (newest first).
Specialized go-to-market organization to better meet the needs of distinct buying centers (IT/Security vs Developers).
"At the start of fiscal 2026, we further specialized our go-to-market organization"
New product offering in early access for governance and visibility of AI agents.
"Okta for AI Agents, currently available in early access, provides governance and visibility for AI agents"
Published principles to encourage responsible AI use and safely accelerate AI innovation.
"We memorialized this commitment when we published our Responsible AI Principles in October 2024."
Further specializing sales force to better align with customers and evolving market demands.
"In fiscal 2026, we began further specializing our sales force to better align with our customers"
Focus on winning and becoming the standard for securing agentic AI through Auth0 and Okta for AI Agents.
"The first priority is Okta secures AI, which is all about how we win, grow, and become the standard"
Shifting professional services business to Global System Integrators to fuel long-term subscription growth.
"shift more of our professional services business to our partners, specifically Global System Integrators"
Bundled product offerings designed to simplify the purchase of the identity security fabric.
"We introduced suites for the Okta platform a few months ago... They bundle pieces of the Okta portfolio"
Introduced good, better, best configurations for the Okta platform to drive multi-product adoption.
"We introduced that Q1 as the first quarter of that... people wanting to buy multiple products"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
October 2023 incident where a threat actor gained unauthorized access to the customer support system.
"October 2023 incident where a threat actor gained unauthorized access to and stole information"
Macroeconomic conditions causing slower ACV growth from existing customers.
"decrease in our Dollar-Based Net Retention Rate... was primarily a result of the macroeconomic environment"
Macroeconomic environment causing ACV from existing customers to increase at a slower rate.
"decrease in our Dollar-Based Net Retention Rate... was primarily a result of the macroeconomic environment"
Past cybersecurity incidents (Jan 2022, Oct 2023) harmed reputation and customer relations.
"experienced cybersecurity incidents... that harmed our reputation and customer relations"
Market confusion between identity infrastructure and identity security layers.
"biggest confusion people have is the distinction between identity infrastructure and identity security"
91% of customers have agents in production but only 10% feel they are secured.
"91% of them had agents in production and only 10% of them were confident they had them secured"
Curated quotes about customer outcomes, retention, renewals.
"We know the customers that adopt more products have the highest retention rates, so we're excited about the trends here."
"In the SaaS world, you really have to make them successful. And that's how we've built our product to make sure that they can be successful."
"The bad news about identity is it's pretty hard to put in place... The good news is that once it gets in, it's sticky."
"Customers are continuing to look for us to solve the breadth of use cases they have across all their technologies."
"Our data tells us that customers that adopt more products have the highest retention rates."
"Our largest customers remain an area of strength. The cohort of $1 million plus ACV customers continues to be our fastest growing cohort."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Okta appears on 3 of our retention leaderboards.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2027-Q1 | 107% | - | earnings-call-transcript | source ↗ |
| FY2026-Q4 | 106% | - | 10-K | source ↗ |
| FY-2026 | 106% | - | 10-Q-mdna | source ↗ |
| FY2026-Q3 | 106% | - | earnings-call-transcript | source ↗ |
| FY2026-Q2 | 106% | - | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 106% | - | 10-Q-mdna | source ↗ |
| FY2026-Q1 | 106% | - | 10-Q-mdna | source ↗ |
| FY-2025 | 107% | - | 10-K | source ↗ |
| FY2025-Q4 | 106% | - | 10-Q-mdna | source ↗ |
| FY2025-Q1 | 106% | - | 10-Q-mdna | source ↗ |
| FY2025-Q3 | 106% | - | 10-Q-mdna | source ↗ |
| FY-2024 | 111% | - | 10-K | source ↗ |
| FY2024-Q3 | 108% | - | 10-Q-mdna | source ↗ |
| FY2024-Q2 | 110% | - | 10-Q-mdna | source ↗ |
| FY2024-Q1 | 111% | - | 10-Q-mdna | source ↗ |
| FY2023-Q3 | 115% | - | 10-Q-mdna | source ↗ |
| FY2023-Q2 | 115% | - | 10-Q-mdna | source ↗ |
| FY2023-Q1 | 117% | - | 10-Q-mdna | source ↗ |
| FY-2022 | 124% | - | 10-Q-mdna | source ↗ |
| FY2022-Q2 | 122% | - | 10-Q-mdna | source ↗ |
| FY2022-Q1 | 121% | - | 10-Q-mdna | source ↗ |
| FY2021-Q2 | 124% | - | 10-Q-mdna | source ↗ |
| FY2021-Q1 | 119% | - | 10-Q-mdna | source ↗ |
| FY2020-Q2 | 120% | - | 10-K | source ↗ |
Generate a live retention report against Okta and your full peer cell. Ungated. Downloadable as PDF.