Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 130% in FY2019-Q2. Latest is 110% - that's -20pp from peak.
Datadog is below the Dev Tools Public median by -1pp (cell median: 111%)
Datadog (DDOG) is a dev tools company at the public stage. As of its most recent disclosure (FY2025-Q4), Datadog reported a Net Revenue Retention rate of 110% - a mid-pack result for B2B SaaS at this segment.
Datadog's NRR peaked at 130% in FY2019-Q2, 20pp above today's level. Over the past three years, the metric has contracted by 20pp.
Within its peer set (dev tools companies at public stage in the $100k-$500k acv band), Datadog's NRR is roughly in line with the cell median of 111%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Logo flow per period (count-side complement to dollar-based NRR).
Revenue, ARR, and team-size denominators for the productivity ratios.
CS team segments: Enterprise (5,000+ employees) · Mid-market (1,000-5,000 employees) · SMB (less than 1,000 employees)
CSM model: account-named
Education programs: DASH user conference
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Create on-call schedules and integrate real-time observability data into incident response plans.
"We broadened our platform offerings in 2025, including On Call to create on-call schedules"
Autonomously investigate alerts, surface root causes, and draft summaries about incidents.
"Bits AI SRE Agent to autonomously investigate alerts, surface root causes, and draft summaries about incidents."
Create on-call schedules and integrate real-time observability data into incident response.
"In 2025, we launched OnCall to create on-call schedules and integrate real-time observability data"
Launched for general availability to enable end-to-end visibility across the entire data lifecycle.
"We launched Data Observability for general availability."
New sales motions targeting the largest companies with multi-year plans and specialized compensation structures.
"This is an exciting win for our new go-to-market motions targeting the largest and most sophisticated companies"
Fully autonomous AI agents including SRE Agent, Dev Agent, and Security Analyst.
"First, we launched fully autonomous AI agents, including Bits AI SRE Agent to investigate alerts"
Portal for developers to gain real-time views into software systems and manage code changes.
"With the Datadog Internal Developer Portal, developers can ship better and faster"
New log management product allowing customers to add new use cases at right economics, exceeding $50M ARR.
"Flex Logs is off to a fast start and now exceeds $50 million in ARR."
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Large customers in AI-native cohort seeking to optimize usage after rapid expansion.
"larger customers in our AI-native cohort... have rapidly increased their usage... and then seek to optimize"
Conservative assumptions taken for the largest customer due to the nature of the consumption model.
"in our consumption model, we essentially don't control that, and so we took a very conservative assumption there."
Anticipated usage dips during holiday periods due to lower customer activity.
"In the holidays, we know that the holiday period ends up in the usage side because of vacation holidays."
Potential for volatility in revenue growth as large AI-native customers optimize usage or renew on different terms.
"We remain mindful that we may see volatility in our revenue growth on the backdrop of long-term volume growth"
Cloud hosting costs rose more quickly than expected due to large growth spikes from largest customers.
"our cloud hosting costs rose more quickly than we expected in Q1, as we supported large growth spikes"
Curated quotes about customer outcomes, retention, renewals.
"churn has remained low, with gross revenue retention stable in the mid to high 90s, highlighting the mission-critical nature of our platform"
"Churn has remained low, with gross revenue retention stable in the mid to high 90s, highlighting the mission-critical nature of our platform."
"As usual, churn has remained low, with gross revenue retention stable in the mid to high 90s."
"We entered the field with On-Call because we wanted to own the end-to-end incident resolution."
"churn has remained low, with gross revenue retention stable in the mid- to high 90s, highlighting the mission-critical nature of our platform"
"Our business depends on our existing customers purchasing additional subscriptions and products from us and renewing their subscriptions."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Datadog appears on 4 of our retention leaderboards.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2025-Q4 | 110% | - | 10-Q-mdna | source ↗ |
| FY-2025 | 110% | - | 10-Q-mdna | source ↗ |
| FY2025-Q3 | 120% | - | 10-Q-mdna | source ↗ |
| FY2025-Q2 | 120% | - | 10-Q-mdna | source ↗ |
| FY2025-Q1 | 110% | - | 10-K | source ↗ |
| FY2024-Q4 | 118% | 97% | earnings-call-transcript | source ↗ |
| FY-2024 | 110% | - | 10-K | source ↗ |
| FY2024-Q3 | 115% | - | 10-Q-mdna | source ↗ |
| FY2024-Q2 | 115% | - | 10-Q-mdna | source ↗ |
| FY2024-Q1 | 115% | - | 10-Q-mdna | source ↗ |
| FY2021-Q3 | 130% | - | 10-Q-mdna | source ↗ |
| FY2021-Q2 | 130% | - | 10-Q-mdna | source ↗ |
| FY2021-Q1 | 130% | - | 10-Q-mdna | source ↗ |
| FY2020-Q3 | 130% | - | 10-Q-mdna | source ↗ |
| FY2020-Q2 | 130% | - | 10-Q-mdna | source ↗ |
| FY2020-Q1 | 130% | - | 10-Q-mdna | source ↗ |
| FY2019-Q3 | 130% | - | 10-Q-mdna | source ↗ |
| FY2019-Q2 | 130% | - | 10-Q-mdna | source ↗ |
Generate a live retention report against Datadog and your full peer cell. Ungated. Downloadable as PDF.