Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 178% in FY-2022. Latest is 125% - that's -53pp from peak.
Snowflake is above the AI Infrastructure Public median by +0pp (cell median: 125%)
Snowflake (SNOW) is a ai infrastructure company at the public stage. As of its most recent disclosure (FY2026-Q4), Snowflake reported a Net Revenue Retention rate of 125% - a strong result for B2B SaaS at this segment.
Snowflake's NRR peaked at 178% in FY-2022, 53pp above today's level. Over the past three years, the metric has contracted by 35pp.
Within its peer set (ai infrastructure companies at public stage in the $500k+ acv band), Snowflake's NRR is roughly in line with the cell median of 125%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Revenue, ARR, and team-size denominators for the productivity ratios.
CS team segments: Global 2000 · Enterprise · Mid-market
CSM model: hybrid
Education programs: Snowflake World Tours · BUILD Developer Summit
Named CS initiatives across recent disclosures (newest first).
Enterprise-grade agentic capabilities directly to business teams.
"With Snowflake Intelligence, we brought enterprise-grade agentic capabilities directly to business teams."
Coding agent helping customers build and scale AI-powered applications.
"Cortex Code is a truly transformational coding agent that's already helping over 4,400 customers build and scale AI"
Enables customers to bring Spark workloads directly into Snowflake natively.
"Snowpark Connect for Apache Spark now in public preview. This enables our customers to bring their Spark workload."
Integration of AI and machine learning tools like Cortex Agents to help customers retrieve unstructured data.
"Earlier this year, we launched Cortex Agents, which is now helping customers like Luminate Data"
Seamless connectivity and data integration with platforms like Google Drive, Workday, and Slack.
"Snowflake Connectors... enables customers with seamless connectivity and data integration with key platforms"
Bringing Anthropic's most powerful models to Snowflake Cortex AI.
"partnership with Anthropic to bring their most powerful models to our customers through Snowflake Cortex AI."
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
High volumes of agent text need distillation; traditional observability cost is a sore point.
"observability, as traditionally done, has become a little bit of a sore point with respect to just the sheer cost"
Extensive performance management within the sales organization in the prior year.
"in Q3 and Q4 of last year, we went through a pretty extensive performance management within our sales organization."
Large customers running out of capacity and delaying renewals, causing variability in bookings.
"two large customers ran out of capacity in Q4 and elected to delay their larger renewals."
Potential loss of storage revenue as customers move to open formats like Iceberg.
"more than offset the potential loss of storage revenue as a result of people moving data out of Snowflake."
Curated quotes about customer outcomes, retention, renewals.
"Our customers are getting tremendous value from us, with many of them going all in on Snowflake."
"Net revenue retention rate stabilized at 127%."
"Our AI Data Cloud helps customers get more value out of their data, innovate faster, and remove friction."
"Our focus on new customer acquisitions is yielding positive results. We added 451 net new customers in Q1."
"We put simplicity at the center of not just our product design, but our entire customer experience."
"We really want it to be a discussion about not what is the cost of Snowflake, but what is the value you're getting."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Snowflake appears on 4 of our retention leaderboards.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
Or grab the data: JSON API →
| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q4 | 125% | - | 10-K | source ↗ |
| FY-2026 | 125% | - | 10-K | source ↗ |
| FY2026-Q3 | 125% | - | 10-Q-mdna | source ↗ |
| FY2026-Q2 | 125% | - | 10-Q-mdna | source ↗ |
| FY2026-Q1 | 124% | - | 10-Q-mdna | source ↗ |
| FY-2025 | 126% | - | 10-K | source ↗ |
| FY2025-Q4 | 126% | - | 10-Q-mdna | source ↗ |
| FY2025-Q3 | 127% | - | 10-Q-mdna | source ↗ |
| FY2025-Q2 | 128% | - | 10-Q-mdna | source ↗ |
| FY2025-Q1 | 129% | - | 10-Q-mdna | source ↗ |
| FY2023-Q4 | 158% | - | earnings-press-release | source ↗ |
| FY2023-Q2 | 171% | - | 10-Q-mdna | source ↗ |
| FY2023-Q1 | 174% | - | 10-Q-mdna | source ↗ |
| FY-2022 | 178% | - | 10-K | source ↗ |
| FY2022-Q4 | 177% | - | 10-Q-mdna | source ↗ |
| FY2022-Q3 | 173% | - | 10-Q-mdna | source ↗ |
| FY2022-Q2 | 169% | - | 10-Q-mdna | source ↗ |
| FY2022-Q1 | 168% | - | 10-Q-mdna | source ↗ |
| FY2021-Q4 | 168% | - | 10-Q-mdna | source ↗ |
| FY-2021 | 168% | - | 10-K | source ↗ |
| FY2021-Q3 | 160% | - | 10-Q-mdna | source ↗ |
| FY2020-Q4 | 160% | - | 10-Q-mdna | source ↗ |
Generate a live retention report against Snowflake and your full peer cell. Ungated. Downloadable as PDF.