Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 147.4% in FY2020-Q3. Latest is 100% - that's -47.4pp from peak.
Fastly is above the AI Infrastructure Public median by +0pp (cell median: 100%)
Fastly (FSLY) is a ai infrastructure company at the public stage. As of its most recent disclosure (FY2028-Q1), Fastly reported a Net Revenue Retention rate of 100% - a mid-pack result for B2B SaaS at this segment.
Fastly's NRR peaked at 147.4% in FY2020-Q3, 47pp above today's level. Over the past three years, the metric has contracted by 36pp. The most recent quarter lost 13pp QoQ.
Within its peer set (ai infrastructure companies at public stage in the $25k-$100k acv band), Fastly's NRR is roughly in line with the cell median of 100%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: 24/7 local support
CS team segments: Strategic · Enterprise · Mid-Market · Commercial
CSM model: account-named
Education programs: Fastly Agent Toolkit
Top customer exec: Charles Compton - Chief Executive Officer (since 2025)
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Introduced product packages with single price points and set limits on usage without overage charges.
"during 2023 we introduced the option for customers to purchase product packages with single price points"
New product to protect publishers from unauthorized AI agents without sacrificing performance.
"We launched Content Guard to give publishers precise control over access to their content."
Enriched Web Application and API Protection portfolio with automated cataloging.
"we've addressed this customer need by enriching our Web Application and API Protection portfolio"
Transformation led by Scott Lovett focusing on platform strategy to catalyze greater upsell and cross-sell.
"Scott Lovett and his team have continued to drive gains with our go-to-market transformation."
Introduction of API Discovery to help customers identify and protect APIs as traffic flows through the platform.
"In Q3, we introduced... API Discovery, the first step in our comprehensive API resiliency strategy."
New high-touch customer success motion for largest accounts to drive revenue commits and stability.
"As part of our new high-touch customer success motion, we've seen an acceleration of business"
Simplified pricing and implementation through packaging deals to reduce onboarding friction.
"Our packaging initiatives have been contributing towards that goal... packaging deals more than doubled"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Potential impact from the restructuring of TikTok into a USDS Joint Venture due to US legislation.
"We do not know how the restructuring may impact our traffic levels."
Supply chain dynamics causing 2-3x increases in memory pricing.
"We did see the price increase... increases of, you know, 2 to 3x, especially when it comes to memory pricing."
Sequential dip in network services following a record Q4.
"Our typically flat Q1 revenue seasonality was amplified this year by a record-breaking Q4."
Discovery of an error in historical RPO calculation regarding termination for convenience rights.
"we discovered an error in how we historically calculated RPO around our treatment of termination for convenience rights."
Revenue declines for a few of the largest customers impacted NRR.
"Decline is primarily due to the revenue declines for a few of our largest customers in prior quarters"
Curated quotes about customer outcomes, retention, renewals.
"We continue to focus on the customer acquisition motion and reducing the onboarding friction at Fastly as we strive towards even more simplicity in both pricing and ease of implementation."
"Our success in the third quarter illustrates why customers turn to Fastly: performance, flexibility, programmability, and industry-leading support."
"Customers love our technology, our products, and our best-in-class support."
"Our continued expansion within our existing base remains robust and drove LTM NRR to 113%."
"Note that the LTM NRR is shifting from primarily being driven by our largest customers to now extending into our mid-market customers."
"We engage with and support these customers with our field sales representatives, account managers, and technical account managers who focus on customer satisfaction and drive expansion."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Fastly appears on 4 of our retention leaderboards.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
Or grab the data: JSON API →
| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2028-Q1 | 100% | - | 10-Q-mdna | source ↗ |
| FY2026-Q1 | 113% | - | 10-Q-mdna | source ↗ |
| FY2025-Q4 | 110.1% | 98.7% | 10-K | source ↗ |
| FY-2025 | 110.1% | 98.7% | 10-K | source ↗ |
| FY2025-Q3 | 106% | - | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 104% | - | earnings-call-transcript | source ↗ |
| FY2025-Q1 | 109.6% | - | 10-Q-mdna | source ↗ |
| FY-2024 | 102.3% | 99% | 10-K | source ↗ |
| FY2024-Q4 | 99% | - | 10-K | source ↗ |
| FY2024-Q3 | 105% | - | earnings-call-transcript | source ↗ |
| FY2024-Q2 | 110% | - | earnings-call-transcript | source ↗ |
| FY2024-Q1 | 114% | - | 10-Q-mdna | source ↗ |
| FY2023-Q1 | 120% | - | 10-Q-mdna | source ↗ |
| FY2022-Q4 | 121.5% | - | 10-Q-mdna | source ↗ |
| FY-2020 | 122.7% | - | 10-K | source ↗ |
| FY2020-Q4 | 120.9% | - | 10-K | source ↗ |
| FY2020-Q3 | 147.4% | - | 10-Q-mdna | source ↗ |
| FY2020-Q2 | 137.4% | - | 10-Q-mdna | source ↗ |
| FY2019-Q2 | 135.5% | - | 10-K | source ↗ |
Generate a live retention report against Fastly and your full peer cell. Ungated. Downloadable as PDF.