Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 126.0% in FY-2020. Latest is 102.0% - that's -24.0pp from peak.
Bandwidth is above the Customer Engagement Public median by +0.0pp (cell median: 102%)
Bandwidth (BAND) is a customer engagement company at the public stage. As of its most recent disclosure (FY2026-Q1), Bandwidth reported a Net Revenue Retention rate of 102.0% - a mid-pack result for B2B SaaS at this segment.
Bandwidth's NRR peaked at 126.0% in FY-2020, 24pp above today's level. The most recent quarter lost 10.0pp QoQ.
Within its peer set (customer engagement companies at public stage in the $100k-$500k acv band), Bandwidth's NRR is roughly in line with the cell median of 102%. Compare against the full peer cell aggregate for distribution and top performers.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q1 | 102.0% | - | 10-Q-mdna | source ↗ |
| FY2023-Q3 | 112.0% | - | 10-Q-mdna | source ↗ |
| FY2023-Q1 | 109.0% | - | 10-Q-mdna | source ↗ |
| FY2022-Q4 | 112.0% | - | 10-K | source ↗ |
| FY-2022 | 114.0% | - | 10-Q-mdna | source ↗ |
| FY2022-Q3 | 109.0% | - | 10-Q-mdna | source ↗ |
| FY2022-Q2 | 112.0% | - | 10-Q-mdna | source ↗ |
| FY-2021 | 99.0% | - | 10-K | source ↗ |
| FY2020-Q4 | 99.0% | - | 10-Q-mdna | source ↗ |
| FY-2020 | 126.0% | - | 10-Q-mdna | source ↗ |
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