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Sprinklr NRR

Net Revenue Retention history for Sprinklr (CXM) - Customer Engagement, Public stage. Sourced from SEC filings and earnings releases.

Customer Engagement Public $100K-$500K ACV sales-led
Latest NRR · FY2026-Q4
103.0%
All-time peak
115.0%
FY-2025
All-time low
102.0%
FY2026-Q1
Disclosures tracked
8
since FY2025-Q3
QoQ ▼ 8.0pp
YoY ▲ 1.0pp

NRR vs GRR over time

0%33%66%99%132% FY2025-Q3FY-2025FY2025-Q4FY2026-Q1FY2026-Q2FY2026-Q3FY-2026FY2026-Q4 Retention NRR (incl. expansion) GRR (excl. expansion) NRR — FY2025-Q3: 107% NRR — FY-2025: 115% NRR — FY2025-Q4: 104% NRR — FY2026-Q1: 102% NRR — FY2026-Q2: 102% NRR — FY2026-Q3: 102% NRR — FY-2026: 111% NRR — FY2026-Q4: 103% GRR — FY2025-Q3: 0% GRR — FY-2025: 0% GRR — FY2025-Q4: 0% GRR — FY2026-Q1: 0% GRR — FY2026-Q2: 0% GRR — FY2026-Q3: 0% GRR — FY-2026: 0% GRR — FY2026-Q4: 0%

Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.

Peak NRR of 115.0% in FY-2025. Latest is 103.0% - that's -12.0pp from peak.

Sprinklr is above the Customer Engagement Public median by +0.0pp (cell median: 103%)

What the data shows

Sprinklr (CXM) is a customer engagement company at the public stage. As of its most recent disclosure (FY2026-Q4), Sprinklr reported a Net Revenue Retention rate of 103.0% - a mid-pack result for B2B SaaS at this segment.

Sprinklr's NRR peaked at 115.0% in FY-2025, 12pp above today's level. The most recent quarter lost 8.0pp QoQ.

Within its peer set (customer engagement companies at public stage in the $100k-$500k acv band), Sprinklr's NRR is roughly in line with the cell median of 103%. Compare against the full peer cell aggregate for distribution and top performers.

Customer mix

Total customers
1,800
2024-10-31
Over $100K ARR
—
Over $1M ARR
141
2026-01-31
US revenue mix
60%
2026-01-31
Top-10 concentration
—
Average ACV
$3,000,000
2026-01-31

Commercial structure

Contract shape and forward-booked revenue.

Multi-year contracts
—
Avg contract length
—
RPO (total)
$987M
2026-01-31
cRPO (next 12mo)
$619M
2026-01-31
New customers added
3
2025-07-31
Subscription rev mix
88%
2026-01-31

Customer flow

Logo flow per period (count-side complement to dollar-based NRR).

New customers added
3
2025-07-31
Lost customers
—

Scale & headcount

Revenue, ARR, and team-size denominators for the productivity ratios.

Revenue (period)
$201M
2024-10-31
Total ARR
—
ARR growth (YoY)
—
AE headcount
—
Total employees
—

RPO duration breakdown

Forward-booked revenue by maturity. Renewal pipeline visibility.

Next 12 months
$619M
2026-01-31
13–24 months
—
Over 24 months
—
Total RPO
$987M
2026-01-31

The post-sales motion

Pricing model
—
Renewal cadence
—
CS team size
—
Customers per CSM
—

Derived signals

Computed from the data above. Shows where value comes from and where leakage hides.

RPO coverage
0.2 yr
forward bookings / ARR

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Every disclosure

Period NRR GRR Source type Filing
FY2026-Q4 103.0% - earnings-call-transcript source ↗
FY-2026 111.0% - 10-K source ↗
FY2026-Q3 102.0% - earnings-call-transcript source ↗
FY2026-Q2 102.0% - earnings-call-transcript source ↗
FY2026-Q1 102.0% - earnings-call-transcript source ↗
FY2025-Q4 104.0% - earnings-call-transcript source ↗
FY-2025 115.0% - 10-K source ↗
FY2025-Q3 107.3% - 10-Q-mdna source ↗
Last verified disclosure: 2026-01-31 · Report an inaccuracy → · How we verify →

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