cust.co / Compare / Weave vs Sprinklr

Weave vs Sprinklr - NRR head-to-head

Side-by-side Net Revenue Retention comparison sourced from SEC filings and earnings releases. Both compete in Customer Engagement. Both at Public stage.

Sprinklr leads by +12pp on latest NRR (104% vs 92%).

NRR over time

89%96%103%111%118% FY2023-Q3FY2024-Q3FY2025-Q1FY-2025FY2026-Q2FY2026-Q4FY2027-Q1 NRR Weave Sprinklr Weave - FY2023-Q3: 93% Weave - FY-2023: 98% Weave - FY2024-Q2: 97% Weave - FY2024-Q3: 98% Weave - FY-2024: 98% Weave - FY2024-Q4: 98% Weave - FY2025-Q1: 97% Weave - FY2025-Q2: 96% Weave - FY2025-Q3: 94% Weave - FY-2025: 93% Weave - FY2025-Q4: 93% Weave - FY2026-Q1: 92% Sprinklr - FY2025-Q3: 107% Sprinklr - FY-2025: 115% Sprinklr - FY2025-Q4: 104% Sprinklr - FY2026-Q1: 102% Sprinklr - FY2026-Q2: 102% Sprinklr - FY2026-Q3: 102% Sprinklr - FY-2026: 111% Sprinklr - FY2026-Q4: 103% Sprinklr - FY2027-Q1: 104%

Sprinklr hit a higher all-time peak (115% in FY-2025).

Stat-by-stat

Metric Weave Sprinklr
Latest NRR 92% 104%
All-time peak NRR 98% 115%
All-time low NRR 92% 102%
QoQ change -1pp +1pp
YoY change -4pp +2pp
3-year change - -
Disclosures tracked 12 9

Customer cohorts

MetricWeaveSprinklr
Total customers 39,625 1,800
Over $100K ARR - -
Over $1M ARR - 141
Top-10 concentration - -
Average ACV - $3M
US revenue mix - 60%

Commercial structure

MetricWeaveSprinklr
Total RPO - $1.0B
Current RPO (12mo) - $627M
Multi-year contracts - -
Avg contract length - -
Subscription rev mix - 88.7%
New customers added 4,628 3

Post-sales motion

MetricWeaveSprinklr
CS team size - 3,000
Customers per CSM - -
Pricing model subscription subscription
Renewal cadence annual multi-year
CSM coverage model hybrid account-named
Top customer exec - Rory Read

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