What is Five9's current Net Revenue Retention rate?

Five9 (FIVN) most recently reported a Net Revenue Retention of 105.0% for FY2026-Q1.

What is Five9's all-time peak NRR?

Five9's peak Net Revenue Retention was 108.0%, reported in FY2024-Q2.

Where is Five9's NRR data sourced from?

Every figure on this page is extracted from Five9's SEC filings (10-Q, 10-K) and quarterly earnings press releases, then verified by a human reviewer against the original source. See cust.co/methodology/ for full details.

How does Five9's NRR compare to its peers?

Five9's most recent NRR (105.0%) is +2.0pp versus the median of 103% for Customer Engagement Public companies in the $100K-$500K ACV segment.

cust.co / Companies / Five9 (FIVN)

Five9 NRR

Name: Five9 Net Revenue Retention Time Series
Creator: Cust
License: https://cust.co/terms/

Net Revenue Retention history for Five9 (FIVN) - Customer Engagement, Public stage. Sourced from SEC filings and earnings releases.

Customer Engagement Public $100K-$500K ACV sales-led

NRR vs GRR over time

Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.

Peak NRR of 108.0% in FY2024-Q2. Latest is 105.0% - that's -3.0pp from peak.

Five9 is above the Customer Engagement Public median by +2.0pp (cell median: 103%)

What the data shows

Five9 (FIVN) is a customer engagement company at the public stage. As of its most recent disclosure (FY2026-Q1), Five9 reported a Net Revenue Retention rate of 105.0% - a mid-pack result for B2B SaaS at this segment.

Five9's NRR peaked at 108.0% in FY2024-Q2, 3pp above today's level.

Within its peer set (customer engagement companies at public stage in the $100k-$500k acv band), Five9's NRR is roughly in line with the cell median of 103%. Compare against the full peer cell aggregate for distribution and top performers.

Commercial structure

Contract shape and forward-booked revenue.

Multi-year contracts

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Avg contract length

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RPO (total)

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cRPO (next 12mo)

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New customers added

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Subscription rev mix

82%

2026-03-31

Customer experience

Health scores, usage, and time-to-value when disclosed.

NPS

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CSAT

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Active users

432,818

2024-12-31

Products per customer

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Time to value

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Scale & headcount

Revenue, ARR, and team-size denominators for the productivity ratios.

Revenue (period)

$280M

2025-03-31

Total ARR

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ARR growth (YoY)

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AE headcount

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Total employees

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Or grab the data: JSON API

Every disclosure

Period	NRR	GRR	Source type	Filing
FY2026-Q1	105.0%	-	earnings-call-transcript	source ↗
FY2025-Q4	105.0%	-	earnings-call-transcript	source ↗
FY2025-Q3	107.0%	-	earnings-call-transcript	source ↗
FY2025-Q2	108.0%	-	earnings-call-transcript	source ↗
FY2025-Q1	107.0%	-	10-Q-mdna	source ↗
FY2024-Q4	108.0%	-	earnings-call-transcript	source ↗
FY2024-Q3	108.0%	-	10-Q-mdna	source ↗
FY2024-Q2	108.0%	-	10-Q-mdna	source ↗

Last verified disclosure: 2026-03-31 · Report an inaccuracy → · How we verify →