Five9 hit a higher all-time peak (108% in FY2024-Q2).
| Metric | Five9 | 8x8 |
|---|---|---|
| Latest NRR | 105% | 100% |
| All-time peak NRR | 108% | 100% |
| All-time low NRR | 105% | 100% |
| QoQ change | +0pp | +0pp |
| YoY change | -3pp | - |
| 3-year change | - | - |
| Disclosures tracked | 10 | 2 |
| Metric | Five9 | 8x8 |
|---|---|---|
| Total customers | 3,000 | - |
| Over $100K ARR | - | - |
| Over $1M ARR | - | - |
| Top-10 concentration | - | - |
| Average ACV | - | - |
| US revenue mix | 89% | 60% |
| Metric | Five9 | 8x8 |
|---|---|---|
| Total RPO | $1.2B | - |
| Current RPO (12mo) | - | - |
| Multi-year contracts | - | - |
| Avg contract length | - | - |
| Subscription rev mix | 82% | 77% |
| New customers added | - | - |
| Metric | Five9 | 8x8 |
|---|---|---|
| CS team size | - | - |
| Customers per CSM | - | - |
| Pricing model | hybrid | hybrid |
| Renewal cadence | annual | multi-year |
| CSM coverage model | - | account-named |
| Top customer exec | Andy Dignan | Samuel Wilson |
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