Five9 hit a higher all-time peak (108% in FY2024-Q2).
| Metric | Five9 | LivePerson |
|---|---|---|
| Latest NRR | 105% | 78% |
| All-time peak NRR | 108% | 83% |
| All-time low NRR | 105% | 78% |
| QoQ change | +0pp | +0pp |
| YoY change | -3pp | -4pp |
| 3-year change | - | - |
| Disclosures tracked | 10 | 10 |
| Metric | Five9 | LivePerson |
|---|---|---|
| Total customers | 3,000 | - |
| Over $100K ARR | - | - |
| Over $1M ARR | - | - |
| Top-10 concentration | - | - |
| Average ACV | - | $640,000 |
| US revenue mix | 89% | 52.6% |
| Metric | Five9 | LivePerson |
|---|---|---|
| Total RPO | $1.2B | $162M |
| Current RPO (12mo) | - | - |
| Multi-year contracts | - | - |
| Avg contract length | - | - |
| Subscription rev mix | 82% | 86.7% |
| New customers added | - | 5 |
| Metric | Five9 | LivePerson |
|---|---|---|
| CS team size | - | - |
| Customers per CSM | - | - |
| Pricing model | hybrid | hybrid |
| Renewal cadence | annual | multi-year |
| CSM coverage model | - | account-named |
| Top customer exec | Andy Dignan | Kevin Meeks |
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