3 biggest NRR movers across public B2B SaaS, every Monday at 8am ET. Plus this week's new disclosures and one cell-level callout. Built directly from SEC filings — no fluff, no SaaS theory.
Sample · upcoming issue
Here's what you'd have gotten this week
Built fresh on every site rebuild. Subscribe above to get the first one in your inbox.
Cust · Weekly Retention Briefing
Week of 2026-05-26
This week
Vertical Saas Real Estate median NRR expanded 6pp this quarter across 1 cell we track.
How Snowflake compensates CSMs on consumption, not renewal
Snowflake's CSM model is structurally different from most SaaS companies because their pricing is consumption-based - customers pay only for what they query. That means a CSM who keeps a customer happy but inactive earns the company nothing. Snowflake responded by building CSM compensation around consumption growth in their book, not contract renewal. CSMs become deeply involved in customer use cases, helping teams architect new workloads onto Snowflake - because that's how their variable comp moves. The model is a big reason why Snowflake's NRR has stayed above 130% even as the SaaS market has cooled.
Top 3 movers. Companies with the biggest QoQ NRR change in the past week. Each one links to its full historical time series.
This week's new disclosures. Every B2B SaaS company that reported NRR in the past 7 days, with the headline figure and the period.
Cell to watch. The vertical-stage-ACV cell whose median moved most. Where the segment is trending.
Why it exists
Most CS leaders learn about a peer's NRR shift months after the fact — either from a board deck slide or from a conference panel. By the time the news lands, the action is gone. This briefing closes that gap. The data is already public, in the SEC filing the company released last Tuesday. We just stitch it into one email so you don't have to read 35 10-Q's a week to keep up.
What's not in it
No SaaS-best-practice theory. The data carries the message.
No private-company gossip. Public-disclosure-only, every figure linked to the source.
No "sponsored content." If we ever monetize the briefing it'll be transparent.
Run by the team at Cust, an AI customer-success platform. The briefing is free and always will be — it's how we contribute to the CS community while we build the product.