Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 135% in FY2023-Q3. Latest is 110% - that's -25pp from peak.
SentinelOne is above the Security Public median by +0pp (cell median: 110%)
SentinelOne (S) is a security company at the public stage. As of its most recent disclosure (FY2028-Q1), SentinelOne reported a Net Revenue Retention rate of 110% - a mid-pack result for B2B SaaS at this segment.
SentinelOne's NRR peaked at 135% in FY2023-Q3, 25pp above today's level.
Within its peer set (security companies at public stage in the $25k-$100k acv band), SentinelOne's NRR is roughly in line with the cell median of 110%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
When the company breaks NRR/GRR by segment, geography, or customer size cohort.
| NRR by ARR cohort | over 100k: 110% |
|---|
Logo flow per period (count-side complement to dollar-based NRR).
Revenue, ARR, and team-size denominators for the productivity ratios.
Support tiers: Wayfinder Elite services
CS team segments: mid-market · large global enterprises · federal
CSM model: hybrid
Education programs: OneCon
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Increased PSU weighting from 25% to 40% of total annual equity for CEO and key executives to align with performance.
"In fiscal 2026, we increased the PSU weighting from 25% to 40% of total annual equity for our CEO and key executives."
Generative AI technology that unifies the platform experience and supercharges security operations.
"Our generative AI technology, Purple AI, unifies the entire platform experience"
Cloud-native SaaS solution for log management, data analytics, and alerting.
"Singularity AI-SIEM is a cloud-native SaaS solution that redefines security operations"
Acquisition of cloud security platform to integrate CNAPP with cloud workload security.
"In February 2024, we acquired PingSafe, a cloud security platform"
A flexible model for broader platform adoption, driving larger deal sizes and extended commitments.
"SentinelOne Flex is proving to be a highly effective model for broader platform adoption."
Managed supervision layer for AI cybersecurity pairing AI-native platform with elite experts.
"Wayfinder fills that gap by serving as both an implementation arm and a managed supervision layer for AI."
Acquisition of a pioneer in securing generative AI at runtime to enhance the Singularity Platform.
"we also announced the acquisition of Prompt Security, a pioneer in securing generative AI at runtime"
Reimagined program for MSSPs, incident responders, and VARs with streamlined tiering and performance incentives.
"In Q1, we launched PartnerOne, an entirely reimagined program for MSSPs, incident responders, VARs"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Certain product milestones fell short of expectations, leading to moderated cash incentive payouts.
"our Compensation Committee moderated the final payout to reflect certain product milestones that fell short"
Decline in usage and consumption patterns, longer sales cycles, and deal downsizing.
"we have recently experienced certain impacts on our business, including a decline in usage and consumption patterns"
Ongoing tax negotiation with IRS and Israel Tax Authority regarding transfer pricing and IP utilization.
"we reassessed our uncertain tax position in respect of the APA matter... incurred a tax expense of $136.0 million"
Evolving macroeconomic environment and geopolitical uncertainties influencing deal timing.
"we continue to monitor the evolving macroeconomic environment... which can still influence deal timing"
Dynamic macro backdrop influencing deal timing and sales cycles.
"we remain mindful of evolving macro conditions which can influence deal timing and sales cycles."
Heightened macro uncertainty in April led to elongated sales cycles and paused spending decisions.
"we observed elongated sales cycles as certain customers paused their spending decisions, impacting our Q1 net new ARR"
Curated quotes about customer outcomes, retention, renewals.
"Our net retention rate remains strong and well into expansionary territory, driven by customer adoption of our broader platform solutions."
"Singularity's intuitive platform, modern interface, and ease of use are key differentiators that are driving strong platform adoption."
"On the GRR side, we've seen improved logo retention this quarter and stability, and I think that just underscores the mission-critical nature of our platform."
"We continue to maintain healthy expansion rates with our existing customer base."
"The focus of our sellers is going after new accounts... we are gradually starting to balance that with our desire to also become more efficient with our go-to-market motion."
"we've tripled the number of customers with three or more solution categories and quadrupled the number of customers with four or more solutions."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
SentinelOne appears on 2 of our retention leaderboards.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
Or grab the data: JSON API →
| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2028-Q1 | 110% | - | 10-K | source ↗ |
| FY2027-Q1 | 110% | - | earnings-call-transcript | source ↗ |
| FY2026-Q4 | 109% | 96% | earnings-call-transcript | source ↗ |
| FY2026-Q3 | 79% | - | earnings-call-transcript | source ↗ |
| FY2025-Q4 | 110% | - | earnings-call-transcript | source ↗ |
| FY2024-Q2 | 130% | - | 10-K | source ↗ |
| FY2024-Q1 | 130% | - | 10-Q-mdna | source ↗ |
| FY2023-Q3 | 135% | - | 10-Q-mdna | source ↗ |
| FY2023-Q2 | 124% | - | 10-Q-mdna | source ↗ |
| FY-2022 | 129% | - | 10-K | source ↗ |
| FY2022-Q2 | 129% | - | 10-Q-mdna | source ↗ |
| FY2022-Q1 | 97% | 97% | 10-Q-mdna | source ↗ |
Generate a live retention report against SentinelOne and your full peer cell. Ungated. Downloadable as PDF.