Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Currently at all-time peak NRR of 107%.
CCC Intelligent Solutions is above the Fintech SaaS Public median by +0pp (cell median: 107%)
CCC Intelligent Solutions (CCCS) is a fintech saas company at the public stage. As of its most recent disclosure (FY2026-Q2), CCC Intelligent Solutions reported a Net Revenue Retention rate of 107% - a mid-pack result for B2B SaaS at this segment.
CCC Intelligent Solutions is currently at or near its all-time NRR peak.
Within its peer set (fintech saas companies at public stage in the $100k-$500k acv band), CCC Intelligent Solutions's NRR is roughly in line with the cell median of 107%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Revenue, ARR, and team-size denominators for the productivity ratios.
CS team segments: Strategic · Enterprise · Mid-Market · SMB
CSM model: account-named
Education programs: AI Education
Customer Advisory Board: Yes
Top customer exec: Tim Welsh - President (overseeing market-facing and service functions) (since 2025) · reports to CEO
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
AI documents insight solution now embedded within the CCC platform following EvolutionIQ acquisition.
"MedHub adds meaningful new functionality that is helping customers manage complex casualty workflows"
Launched event-based architecture to make it easier for customers to use AI-enabled products.
"We developed and launched our event-based architecture, IX Cloud, to make it easier for customers to use our AI"
Acquisition and integration of AI claims guidance for casualty and workers' comp.
"We were thrilled to complete our acquisition of EvolutionIQ, a pioneer in AI claims guidance"
Augmenting teams with new client leaders for strategic, consultative platform sales and outcome-driven bundles.
"The next phase of this evolution involves augmenting our teams with new skill sets... strategic, consultative sales"
Separated the roles of Chief Product Officer and Chief Technology Officer to drive specialization and execution.
"we have also separated the previously combined roles of Chief Product Officer and Chief Technology Officer"
Event-based architecture enabling 35,000 businesses to manage notifications and configure actions using AI.
"IX Cloud... enables the over 35,000 businesses on our network to set up and manage notifications"
New insurance packages aligning existing and new solutions to improve adoption and streamline rollouts.
"The first of these initiatives has been the rollout of new insurance packages that better align existing and new solutions"
Event-driven architecture overlay to accelerate deployment of AI-enabled workflows.
"IX Cloud is an overlay that sits on top of CCC's existing cloud applications... designed to make it faster and easier for customers to deploy"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
An insurance carrier is transitioning away their legacy first party casualty business.
"expecting approximately a one-point revenue headwind as an insurance carrier transitions away their legacy"
GDR fluctuations driven primarily by churn in the repair shop segment.
"It is either rounded up or down primarily by repair shop industry churn."
Massive structural labor shortfall in insurance appraisers and collision repair technicians.
"the insurance economy is facing a massive structural labor shortfall in the coming years"
Complex implementations for new AI solutions like EvolutionIQ causing delays.
"One is that these are complex implementations... issues in terms of trying to get your customers to actually implement"
Industry claim volumes declined 6% year over year, representing a 1 percentage point headwind to growth.
"Industry claim volumes in Q3 declined 6% year over year... represents approximately a 1 percentage point headwind"
Rapidly increasing medical inflation and complexity affecting casualty claims and insurance affordability.
"Medical inflation and complexity are also increasing rapidly."
Curated quotes about customer outcomes, retention, renewals.
"Customers are not buying a model. They are buying business outcomes. They care about accuracy, efficiency, customer experience, and economic value."
"What we're seeing and was alluded to in some of the examples today... we're seeing new add-ons that are separate from the renewal."
"We have found that change management support needed for our newer solutions can sometimes be different in important ways."
"Our core established products deliver proven bottom-line results that customers rely on as the basis for their claims and repair operations."
"Our strong GDR is a core tenet to our predictable and resilient revenue model."
"In Q2, we began to see early evidence of more of our largest customers progressing past this pilot phase into broader rollouts."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
CCC Intelligent Solutions appears on 1 of our retention leaderboards.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
Or grab the data: JSON API →
| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q2 | 107% | 98% | earnings-call-transcript | source ↗ |
| FY2026-Q1 | 107% | 98% | earnings-call-transcript | source ↗ |
| FY-2025 | 106% | - | earnings-call-transcript | source ↗ |
| FY2025-Q4 | 106% | 99% | earnings-call-transcript | source ↗ |
| FY2025-Q3 | 105% | 99% | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 107% | 99% | earnings-call-transcript | source ↗ |
| FY2025-Q1 | 107% | 99% | earnings-call-transcript | source ↗ |
| FY2024-Q4 | 105% | 99% | earnings-call-transcript | source ↗ |
| FY2024-Q3 | 106% | - | earnings-call-transcript | source ↗ |
| FY2024-Q2 | 107% | - | earnings-call-transcript | source ↗ |
Generate a live retention report against CCC Intelligent Solutions and your full peer cell. Ungated. Downloadable as PDF.