Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 100.0% in FY2023-Q1. Latest is 99.0% - that's -1.0pp from peak.
Progress Software is below the Dev Tools Public median by -18.5pp (cell median: 117%)
Progress Software (PRGS) is a dev tools company at the public stage. As of its most recent disclosure (FY2026-Q1), Progress Software reported a Net Revenue Retention rate of 99.0% - a below-average result for B2B SaaS at this segment.
Progress Software is currently at or near its all-time NRR peak.
Within its peer set (dev tools companies at public stage in the $25k-$100k acv band), Progress Software's NRR is meaningfully below the cell median of 117%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
CS team segments: Strategic · Enterprise · ISV · OEM · Mid-Market · SMB
CSM model: hybrid
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Opened a new innovation hub in Bangalore to scale engineering, product development, sales, and customer success.
"Progress recently opened our new innovation hub in Bangalore... to scale our engineering... and customer success teams."
Integration of ShareFile SaaS platform to accelerate SaaS product delivery and improve retention.
"we expect to complete the full integration of ShareFile within the 12-month timeframe"
Challenges acknowledged by management. Useful peer signals — your team is probably not alone.
A seven-figure government contract in Eastern Europe churned due to a court ruling on data retention.
"we had a seven-figure government contract in Eastern Europe... a European court ruled the government had to cease"
A few large customers churned in late 2023 and early FY 2024.
"despite, as you might recall, a few large customers turning in late 2023 and early FY 2024"
Curated quotes about customer outcomes, retention, renewals.
"In addition to innovation, we also have an unrelenting focus on customer success to ensure that they stay with us."
"customer success remains our key focus. ... We see solid retention and good performance across our products."
"net retention rate remains strong, coming in at 99%, underscoring the resilience of our customer base"
One email when PRGS's next quarterly NRR figure is verified. No spam, work email only, unsubscribe anytime.
We send roughly 1 email per quarter, only when verified data lands.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
<iframe src="https://cust.co/companies/prgs/embed/" width="600" height="400" frameborder="0"></iframe>Or grab the data: JSON API
| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q1 | 99.0% | - | 10-Q-mdna | source ↗ |
| FY-2025 | 100.0% | - | earnings-call-transcript | source ↗ |
| FY2025-Q4 | 100.0% | - | earnings-call-transcript | source ↗ |
| FY2025-Q3 | 100.0% | - | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 100.0% | - | earnings-call-transcript | source ↗ |
| FY2025-Q1 | 100.0% | - | earnings-call-transcript | source ↗ |
| FY2024-Q4 | 100.0% | - | 10-K | source ↗ |
| FY2024-Q3 | 100.0% | - | 10-Q-mdna | source ↗ |
| FY2024-Q2 | 100.0% | - | 10-Q-mdna | source ↗ |
| FY2023-Q1 | 100.0% | - | def-14a | source ↗ |
Free calculator. We email a shareable percentile badge.