Peak NRR of 101% in FY-2024. Latest is 99.5% - that's -1.5pp from peak.
Progress Software is below the Dev Tools Public median by -15.5pp (cell median: 115%)
Progress Software (PRGS) is a dev tools company at the public stage. As of its most recent disclosure (FY2026-Q2), Progress Software reported a Net Revenue Retention rate of 99.5% - a below-average result for B2B SaaS at this segment.
Progress Software is currently at or near its all-time NRR peak.
Within its peer set (dev tools companies at public stage in the $25k-$100k acv band), Progress Software's NRR is meaningfully below the cell median of 115%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
CS team segments: Small and mid-sized businesses · large global corporations
CSM model: hybrid
Education programs: Education
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Acquisition of Nuclia, an innovator in agentic Retrieval-Augmented Generation AI solutions.
"On June 30, 2025, we completed the acquisition of Nuclia, an innovator in agentic Retrieval-Augmented Generation AI"
A strategy focused on investing and innovating, acquiring and integrating businesses, and driving customer success.
"2025 was the strongest year ever for Progress as we continue to execute our long-term Total Growth Strategy"
Corporate social responsibility program focusing on Our People, Our Global Community, and Our Planet.
"Progress' corporate social responsibility program, Progress for Tomorrow, reflects our commitment to responsible business practices"
Integration of the ShareFile business following its acquisition in October 2024.
"Costs incurred during the three and nine months ended August 31, 2025 are primarily related to... ShareFile business."
Opened a new facility in Costa Rica serving as a Center of Excellence for tech support and customer success.
"we opened a new facility that serves as a Center of Excellence for tech support, customer success, sales"
Acquired and integrated Nuclia's agentic RAG technology to add functionality and value to products.
"We also acquired and fully integrated Nuclia's agentic RAG technology... adding significant functionality"
Launched AI-powered document assistant and secure share recommender to improve retention and adoption.
"over 3,000 customers have started using the new AI document assistant... helping to improve ShareFile's NRR"
New offering built on Nuclea technology to unify structured and unstructured data for GenAI queries.
"availability of new product Progress Agentic RAG built on the technology we acquired last quarter with Nuclea"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Ongoing class action lawsuits and governmental investigations following the 2023 MOVEit cyber attack.
"we are party to certain class action lawsuits filed by individuals who claim to have been impacted by the exfiltration"
The Board acknowledges increasing market and geopolitical uncertainty affecting the business environment.
"We acknowledge that there is increasing market and geopolitical uncertainty"
Zero-day vulnerability in MOVEit Transfer and MOVEit Cloud leading to data exfiltration and litigation.
"the exploitation of the zero-day MOVEit Vulnerability in May 2023 has resulted in informal government inquiries"
Softening growth and retention rates in smaller software companies making high-quality acquisitions difficult.
"we are seeing softening in their both growth and net retention rates... tough to find really good quality companies"
The ShareFile acquisition was a complex carve-out requiring intricate system migrations.
"ShareFile business... was certainly the most intricate to integrate. We met every integration challenge"
Timing of multi-year subscription renewals can skew quarterly revenue results.
"renewal timing of subscription contracts, especially multi-year subscriptions, can have a significant impact"
Curated quotes about customer outcomes, retention, renewals.
"For us, our R&D investment is an essential element of providing value to our customers so they stay with us long into the future."
"We believe that smart investments in our product portfolio and good customer relationship management both serve as the foundation of our consistently strong net retention rates."
"customer success remains our key focus. ... We see solid retention and good performance across our products."
"our net retention rate remains strong, coming in at 99%, underscoring the resilience of our customer base"
"continue an unrelenting focus on our customers to drive the net retention rate to 100%."
"deals that were coming in at three years or five years on the last cycle are getting renewed for similar duration."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Progress Software appears on 3 of our retention leaderboards.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
Or grab the data: JSON API →
| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q2 | 99.5% | - | 10-Q-mdna | source ↗ |
| FY2026-Q1 | 99% | - | 10-Q-mdna | source ↗ |
| FY-2025 | 100% | - | earnings-call-transcript | source ↗ |
| FY2025-Q4 | 100% | - | earnings-call-transcript | source ↗ |
| FY2025-Q3 | 100% | - | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 99.5% | - | 10-Q-mdna | source ↗ |
| FY2025-Q1 | 100% | - | earnings-call-transcript | source ↗ |
| FY-2024 | 101% | 100% | 10-K | source ↗ |
| FY2024-Q4 | 100% | - | 10-K | source ↗ |
| FY2024-Q3 | 100% | - | 10-Q-mdna | source ↗ |
| FY2024-Q2 | 100% | - | 10-Q-mdna | source ↗ |
| FY2023-Q1 | 100% | - | def-14a | source ↗ |
Generate a live retention report against Progress Software and your full peer cell. Ungated. Downloadable as PDF.