Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 125.3% in FY2024-Q1. Latest is 115% - that's -10.3pp from peak.
CrowdStrike is above the Security Public median by +4.5pp (cell median: 111%)
CrowdStrike (CRWD) is a security company at the public stage. As of its most recent disclosure (FY-2026), CrowdStrike reported a Net Revenue Retention rate of 115% - a strong result for B2B SaaS at this segment.
CrowdStrike's NRR peaked at 125.3% in FY2024-Q1, 10pp above today's level. Over the past three years, the metric has expanded by 15pp.
Within its peer set (security companies at public stage in the $100k-$500k acv band), CrowdStrike's NRR is above the cell median of 111%. Compare against the full peer cell aggregate for distribution and top performers.
CS team segments: Strategic · Enterprise · Mid-Market · SMB · Corporate sales team (below 2,500 employees)
CSM model: hybrid
Education programs: Falcon 2025
CCO comp tied to retention: Yes - Corporate Incentive Plan (CIP) includes Net Retention Rate as a modifier of up to 10%.
Named CS initiatives across recent disclosures (newest first).
Accounts reaching $1.69 billion in ending ARR, up over 120% year-over-year.
"reaching $1.69 billion in ending ARR from Falcon Flex accounts, up over 120% year-over-year"
New offering providing visibility into employee usage of AI tools and model scanning.
"Our AI-DR offering gives customers immediate visibility into their employees' usage of AI tools"
Investment in partners and customers following a service outage to sustain retention.
"CCP and special partner programs... helped us sustain our high retention rates"
Reallocating investment into platform growth areas and go-to-market/customer success as the company scales.
"identified opportunities to reallocate and focus investment in... go-to-market and customer success as we scale."
Incentives offered post-July 19 incident including additional product or flex dollars to strengthen commitment.
"Customers are leveraging our Customer Commitment Package and flex subscription model to increase their investment."
Financing arm to align cybersecurity investment with customer cash flow and ROI objectives.
"CrowdStrike Financial Services, CFS, our financing arm that aligns customer cybersecurity and cash flow objectives."
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Costs and recoveries associated with the July 19 Incident and related matters.
"costs (recoveries) associated with the July 19 Incident and related matters, net"
AI is weaponizing adversaries to attack with increased speed, sophistication, and precision.
"AI is weaponizing adversaries to attack with increased speed, sophistication, and precision."
Financial impact from a service outage including $35.7 million in related expenses.
"included $35.7 million of expenses for outage and related matters"
Impact of the July 19th outage on financial results and regulatory inquiries.
"GAAP net loss... included $39.7 million of expenses for outage and related matters."
System outage leading to extended sales cycles, increased contraction, and muted upsell rates.
"Q3 dollar-based net retention was 115%, temporarily impacted by the incident."
Curated quotes about customer outcomes, retention, renewals.
"The more modules customers use, the stickier the platform becomes. You're talking nine, 10... That's incredibly sticky."
"Our third-quarter results reflect our focused execution and relentless customer-first mindset."
"Flex accelerates what would have taken years of module sales cycles into rapid platform transformations."
"sustained 97% gross retention and consistently strong net retention in line with our expectations"
"95% + of the time a customer will renew a module once they adopt it."
"Making those investments [CCP] really paid off for us... helped us sustain our high retention rates."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
CrowdStrike appears on 1 of our retention leaderboards.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY-2026 | 115% | - | 10-K | source ↗ |
| FY2026-Q4 | 115% | - | 10-K | source ↗ |
| FY2025-Q4 | 112% | - | earnings-call-transcript | source ↗ |
| FY-2025 | 112% | - | 10-K | source ↗ |
| FY2025-Q3 | 115% | - | 10-Q-mdna | source ↗ |
| FY2025-Q1 | 119% | - | 10-K | source ↗ |
| FY2024-Q1 | 125.3% | - | 10-K | source ↗ |
| FY2023-Q4 | 120% | - | 10-Q-mdna | source ↗ |
| FY2023-Q1 | 120% | - | 10-Q-mdna | source ↗ |
| FY-2022 | 123.9% | - | 10-K | source ↗ |
| FY2022-Q3 | 100% | - | 10-Q-mdna | source ↗ |
| FY2022-Q2 | 120% | - | 10-Q-mdna | source ↗ |
| FY2022-Q1 | 120% | - | 10-Q-mdna | source ↗ |
| FY2021-Q4 | 120% | - | 10-K | source ↗ |
| FY2021-Q3 | 120% | - | 10-Q-mdna | source ↗ |
| FY2021-Q2 | 104% | - | 10-Q-mdna | source ↗ |
| FY2019-Q4 | 100% | - | 10-K | source ↗ |
Generate a live retention report against CrowdStrike and your full peer cell. Ungated. Downloadable as PDF.