Peak NRR of 124% in FY2025-Q2. Latest is 123% - that's -1pp from peak.
Intapp is above the Legal SaaS Public median by +0pp (cell median: 123%)
Intapp (INTA) is a legal saas company at the public stage. As of its most recent disclosure (FY2026-Q3), Intapp reported a Net Revenue Retention rate of 123% - a strong result for B2B SaaS at this segment.
Intapp is currently at or near its all-time NRR peak.
Within its peer set (legal saas companies at public stage in the $100k-$500k acv band), Intapp's NRR is roughly in line with the cell median of 123%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: premium support services · technical support
CS team segments: Large Enterprise · Existing Accounts
CSM model: account-named
Education programs: Amplify
Customer Advisory Board: Yes
Named CS initiatives across recent disclosures (newest first).
Integrates insights from behavioral science and AI directly into business development workflows.
"Over the past year, we have further strengthened our AI capabilities with the launch of Intapp DealCloud Activator"
Generative AI-powered transformation for firms, helping to seamlessly integrate advanced machine learning.
"Intapp Assist is the cornerstone of our AI-driven transformation for firms"
Plan to reduce costs and optimize legal/operational structure by reducing workforce and facility footprint.
"In January 2026... the Company initiated the Netherlands Restructuring Plan."
Using the power of Applied AI, its purpose-built vertical SaaS solutions help firms accelerate the flow of information.
"Using the power of Applied AI, its purpose-built vertical SaaS solutions help firms accelerate the flow of information"
Internal digital transformation initiative resulting in cloud computing implementation impairments.
"cloud computing implementation impairments of $1.4 million related to our digital transformation initiative"
Designed to increase adoption of AI in highly regulated industries through industry-specific solutions.
"We continue to execute our vertical AI roadmap which is designed to increase adoption of AI"
New release of Intapp Time with GenAI capabilities for automated billable activity capture and AI chat.
"In Q1, we announced a significant new release of Intapp Time, which delivers faster, easier, more accurate timekeeping"
Formalized enterprise sales group to densify key accounts and drive cross-sell/upsell.
"last year, we introduced our true enterprise model, and we've continued to densify that around a lot of key accounts"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Adverse changes in domestic and global economic conditions could result in significant decreases in demand.
"Adverse changes in domestic and global economic conditions... could result in significant decreases in demand"
Risk that clients do not see ROI relative to alternatives, impacting net revenue retention.
"If our clients do not continue to see the ability of our platform to generate return on investment... NRR could suffer"
Initiated a restructuring plan to reduce costs and optimize structure by reducing workforce and facility footprint in the Netherlands.
"In January 2026, the Company initiated a restructuring plan to reduce costs and optimize its structure"
Strategy to de-emphasize professional services revenue in favor of third-party implementation partners.
"reflecting our strategy to de-emphasize professional services revenue."
Ongoing effort to migrate legacy on-premise clients to cloud instances.
"It's proven to be a catalyst for cloud migrations with large firms... moving their time instances to the cloud."
Pressure on services margins due to utilization and partner ecosystem shifts.
"pressure that we saw in gross margins of professional services also come with that"
Curated quotes about customer outcomes, retention, renewals.
"Our first and foremost has always been about serving our clients more from a customer satisfaction versus a top-line growth."
"The firms are selective about where in the firm they're proposing to do that... we are uniquely positioned on the business services side to help the firms deploy agents."
"We upsold and cross-sold our existing clients such that our trailing twelve months’ cloud net revenue retention rate as of June 30, 2025, was 120%."
"Our 119% cloud net revenue retention rate in Q3 highlights the consistency with which we retain and steadily grow business with existing cloud clients."
"The 120% [NRR] obviously is continuing to be contributed by low churn that we've always commented on."
"our churn continues to remain low single digit. Our product adoption and delivery has been very welcomed"
Intapp appears on 2 of our retention leaderboards.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q3 | 123% | - | 10-Q-mdna | source ↗ |
| FY2026-Q2 | 124% | - | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 124% | - | 10-Q-mdna | source ↗ |
| FY2026-Q1 | 121% | - | earnings-call-transcript | source ↗ |
| FY2025-Q1 | 121% | - | 10-Q-mdna | source ↗ |
| FY2025-Q4 | 120% | - | earnings-call-transcript | source ↗ |
| FY-2025 | 120% | - | 10-K | source ↗ |
| FY2025-Q3 | 119% | - | earnings-call-transcript | source ↗ |
| FY2024-Q2 | 119% | - | 10-Q-mdna | source ↗ |
| FY2024-Q1 | 119% | - | 10-Q-mdna | source ↗ |
Generate a live retention report against Intapp and your full peer cell. Ungated. Downloadable as PDF.