Across the 103 B2B SaaS companies tracked by Cust, the median latest-disclosed NRR is 122%. Top decile clears 168%. The 2024-2026 era has been one of NRR compression - many top performers from 2022 (Snowflake at 178%, Twilio at 155%) have settled into the 110-130% range as expansion-driven growth meets saturation.
| # | Company | NRR | Period | Vertical |
|---|---|---|---|---|
| 1 | CoreWeave | 168% | FY2025-Q4 | AI Infrastructure |
| 2 | Palantir | 150% | FY2026-Q1 | AI Infrastructure |
| 3 | DLocal | 145% | FY2025-Q4 | Fintech SaaS |
| 4 | Snowflake | 125% | FY2026-Q4 | AI Infrastructure |
| 5 | Intapp | 123% | FY2026-Q3 | Legal SaaS |
| 6 | Global-e Online | 122% | FY-2025 | Fintech SaaS |
| 7 | MongoDB | 121% | FY2026-Q4 | AI Infrastructure |
| 8 | Cloudflare | 120% | FY2025-Q4 | Security |
| 9 | Atlassian | 120% | FY2026-Q3 | Collaboration Software |
| 10 | Palo Alto Networks | 119% | FY2026-Q2 | Security |
| Vertical · Stage · ACV | Median NRR | Companies |
|---|---|---|
| AI Infrastructure · Public · $500K+ ACV | 129% | 4 |
| AI Infrastructure · Public · $100K-$500K ACV | 110% | 5 |
| Security · Public · $100K-$500K ACV | 116% | 5 |
| Collaboration Software · Public · $5K-$25K ACV | 96% | 3 |
| Dev Tools · Public · $25K-$100K ACV | 111% | 8 |
| Security · Public · $25K-$100K ACV | 110% | 5 |
| Dev Tools · Public · $100K-$500K ACV | 119% | 2 |
| Customer Engagement · Public · $25K-$100K ACV | 105% | 4 |
| Sales & Marketing Tech · Public · $5K-$25K ACV | 107% | 4 |
| AI Infrastructure · Public · Under $5K ACV | 105% | 2 |
| Collaboration Software · Public · $25K-$100K ACV | 103% | 2 |
| Sales & Marketing Tech · Public · $25K-$100K ACV | 95% | 4 |
The companies whose NRR slipped the most in the past year. Often a leading indicator of CS-team change.
Companies whose retention turned around in the past year. Worth studying their initiatives.
All data sourced from SEC filings (10-Q, 10-K, 8-K Exhibit 99.1, DEF 14A), earnings call transcripts, and IR-hosted investor presentations. Each disclosure is auto-verified by validator and cited with the original source URL. Every figure is reproducible at cust.co/methodology.
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