Peak NRR of 144% in FY2020-Q1. Latest is 99% - that's -45pp from peak.
Agora is below the Dev Tools Public median by -16pp (cell median: 115%)
Agora (API) is a dev tools company at the public stage. As of its most recent disclosure (FY2026-Q1), Agora reported a Net Revenue Retention rate of 99% - a below-average result for B2B SaaS at this segment.
Agora's NRR peaked at 144% in FY2020-Q1, 45pp above today's level. The most recent quarter lost 10pp QoQ.
Within its peer set (dev tools companies at public stage in the $25k-$100k acv band), Agora's NRR is meaningfully below the cell median of 115%. Compare against the full peer cell aggregate for distribution and top performers.
Health scores, usage, and time-to-value when disclosed.
Revenue, ARR, and team-size denominators for the productivity ratios.
CS team segments: Internet of Things · Education · Social and Entertainment · Live Shopping
Education programs: Developer Workshops
Named CS initiatives across recent disclosures (newest first).
Launched in March 2025, usage has more than doubled each quarter.
"Since its launch in March 2025, usage has more than doubled each quarter."
Introduced at CES 2026 featuring enhanced multimodal capabilities including vision understanding and motion control.
"At the event, we introduced the latest upgrade of our Conversational AI Device Kit"
Integrates AI-powered noise suppression, echo cancellation, and proprietary audio codec for AI agents.
"Recently, we launched our conversational AI Engine 2.0."
Zero-code interface for developers to create, configure, and deploy voice agents.
"we announced our conversational AI Studio at our recent Convo AI and RTE Conference in late October"
Added advanced attention-locking, real-time vision-based intelligence, and natural interactive avatars.
"At the World Artificial Intelligence Conference last month, we unveiled a major upgrade with three new features."
Enterprise-grade solution for interactive voice experiences with AI models.
"I'm excited to announce the launch of our Conversational AI Engine, an enterprise-grade solution"
Open-source automation framework for building multimodal AI agents.
"we've supported and contributed to an open-source project... called the Transformative Extensions Network, or TEN."
Collaboration with OpenAI's Realtime API to allow developers to bring voice-driven AI experience to applications.
"we recently launched our conversational AI SDK in collaboration with OpenAI's Realtime API"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Lower margin profile of conversational AI-related products as usage is still ramping up and remains at a sub-scale level.
"decline was primarily driven by the lower margin profile of our conversational AI-related products"
Issues with background noise, multiple speakers, and latency management in real-world settings.
"Behind the simplicity users expect lies immense complexity: system obstruction, real-time audio processing"
The conversational AI solution requires ongoing improvement to provide performance in corner cases.
"Our solution is still being optimized and requires ongoing improvement to provide the best performance in some corner cases."
Slowing demand in China social/entertainment sectors due to regulation.
"year-over-year decrease was primarily due to slowing demand from social and entertainment verticals due to regulation"
Challenging regulatory and macro environments impacting Shengwang revenue.
"mainly due to challenging regulatory and macro environments."
Slowing demand from social and entertainment verticals due to regulation and general economic conditions.
"year-over-year decrease was primarily due to slowing demand from social and entertainment verticals"
Curated quotes about customer outcomes, retention, renewals.
"The tipping point really relies on the maturity or product-market fit of those specific use cases."
"Enterprises today are no longer asking whether they should adopt Conversational AI. Instead, they are asking how to deploy it at scale with reliability."
"multimodal AI agents that can interact with humans through natural voice will gain widespread adoption... RTE technology is essential for enhancing the user experience"
"We have been working closely with customers to build and test conversational AI applications across various use cases"
"Advanced attention-locking is the essential feature in a noisy environment... to ensure a seamless user experience."
"Our customers and developers are deploying our conversational AI solutions to build voice agents for outbound marketing, inbound customer service, tutoring"
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q1 | 99% | - | earnings-call-transcript | source ↗ |
| FY2025-Q4 | 109% | - | earnings-call-transcript | source ↗ |
| FY-2025 | 109% | - | 20-F | source ↗ |
| FY2025-Q3 | 108% | - | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 97% | - | earnings-call-transcript | source ↗ |
| FY2025-Q1 | 96% | - | earnings-call-transcript | source ↗ |
| FY2024-Q4 | 95% | - | earnings-call-transcript | source ↗ |
| FY-2024 | 95% | - | 20-F | source ↗ |
| FY2024-Q3 | 94% | - | earnings-call-transcript | source ↗ |
| FY-2023 | 93% | - | 20-F | source ↗ |
| FY-2022 | 144% | - | 20-F | source ↗ |
| FY2020-Q1 | 144% | - | 20-F | source ↗ |
Generate a live retention report against Agora and your full peer cell. Ungated. Downloadable as PDF.