Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 135.0% in FY2020-Q4. Latest is 111.0% - that's -24.0pp from peak.
Toast is above the Restaurant SaaS Public median by +0.0pp (cell median: 111%)
Toast (TOST) is a restaurant saas company at the public stage. As of its most recent disclosure (FY2024-Q1), Toast reported a Net Revenue Retention rate of 111.0% - a mid-pack result for B2B SaaS at this segment.
Toast's NRR peaked at 135.0% in FY2020-Q4, 24pp above today's level. The most recent quarter lost 7.0pp QoQ.
Within its peer set (restaurant saas companies at public stage in the $5k-$25k acv band), Toast's NRR is roughly in line with the cell median of 111%. Compare against the full peer cell aggregate for distribution and top performers.
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