Currently at all-time peak NRR of 120%.
Palo Alto Networks is above the Security Public median by +0pp (cell median: 120%)
Palo Alto Networks (PANW) is a security company at the public stage. As of its most recent disclosure (FY2026-Q3), Palo Alto Networks reported a Net Revenue Retention rate of 120% - a strong result for B2B SaaS at this segment.
Palo Alto Networks is currently at or near its all-time NRR peak.
Within its peer set (security companies at public stage in the $500k+ acv band), Palo Alto Networks's NRR is roughly in line with the cell median of 120%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Logo flow per period (count-side complement to dollar-based NRR).
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: tier-one support
CS team segments: Strategic · Enterprise · Mid-Market · SMB
CSM model: account-named
Education programs: Unit 42 Frontier AI Defense
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Combines various products and services into a tightly integrated architecture for more secure outcomes.
"Our platformization strategy combines various products and services into a tightly integrated architecture"
Major platform upgrade providing end-to-end protection across AI application lifecycle.
"In October 2025, we launched Prisma AIRS 2.0, a major platform upgrade"
A unified solution designed to enable organizations to confidently embrace AI by delivering end-to-end security across all AI applications.
"This commitment culminated in the launch of Prisma AIRS™, the most comprehensive AI security platform available today."
Integration of Prisma AIRS and Koi to secure AI models, agents, and endpoints.
"bringing those capabilities together as part of a universal AI security platform"
Autonomous AI agents for security detection and remediation to address alert fatigue and talent shortages.
"I am also thrilled to announce the launch of Agentix this quarter. Agentix brings powerful AI agents directly..."
Launch of PanOS 12.1 Orion and 5th-gen firewalls to provide quantum readiness and post-quantum cryptography.
"To address this, we have launched and are going to be delivering a complete quantum-safe strategy."
Helps enterprises discover, scan, and test all AI artifacts to ensure they are safe.
"Prisma AIRS allows for just that. It helps enterprises discover, scan, and test all the AI artifacts"
Integration of Prisma Cloud and Cortex platforms into a unified cloud security and SOC platform.
"Cortex Cloud is now the industry's first end-to-end cloud security platform, which deeply integrates into the SOC."
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Vulnerability in management web interface of certain PAN-OS versions requiring customer outreach and remediation.
"In November 2024, we became aware of an authentication bypass vulnerability through the management web interface"
Inflation and geopolitical turmoil impacting customer spending patterns and delaying purchasing decisions.
"Any continued or further uncertainty... could have a material and adverse impact on our business"
Escalating frequency and sophistication of artificial intelligence-powered cyberattacks.
"effectively protect our customers' assets from the escalating frequency and sophistication of AI-powered cyberattacks"
AI adoption increases agents, infrastructure, and machine-to-machine activity, expanding risk.
"As AI becomes more pervasive across the enterprise, this expands the attack surface area."
Marginal impact on product COGS from higher memory and storage pricing.
"marginal impact on product COGS this quarter from higher memory and storage pricing"
Attackers weaponizing AI agents for autonomous nation-state cyber attacks and faster data exfiltration.
"The threat landscape continues to evolve faster than we expected because of AI... AI hackers aren't a future threat."
Curated quotes about customer outcomes, retention, renewals.
"When organizations reach this integration milestone, they standardize their infrastructure on our platform, yielding superior long-term retention expansion."
"That ability to prove to customers... that we can achieve MTTR in minutes is a very powerful proof point for them."
"We're significantly reducing the time to resolution of support tickets, at least on the sort of simpler end for now."
"We're seeing approximately 50% reduction in the time to resolve cases. This results in a better experience for our customers."
"In platformizing on Cortex, our NGS ARR with this customer increased by five times to over $12 million year-over-year."
"Our differentiated value was centered in our ability to materially reduce meantime to respond."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Palo Alto Networks appears on 7 of our retention leaderboards.
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