Peak NRR of 110% in FY-2020. Latest is 103% - that's -7pp from peak.
LiveRamp is above the Sales & Marketing Tech Public median by +0pp (cell median: 103%)
LiveRamp (RAMP) is a sales & marketing tech company at the public stage. As of its most recent disclosure (FY2027-Q1), LiveRamp reported a Net Revenue Retention rate of 103% - a mid-pack result for B2B SaaS at this segment.
LiveRamp's NRR peaked at 110% in FY-2020, 7pp above today's level. The most recent quarter lost 4pp QoQ.
Within its peer set (sales & marketing tech companies at public stage in the $100k-$500k acv band), LiveRamp's NRR is roughly in line with the cell median of 103%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: enhanced support entitlements
CS team segments: Strategic · Enterprise · Mid-Market · SMB
Education programs: client education sessions
Customer Advisory Board: Yes
Named CS initiatives across recent disclosures (newest first).
Strategically maintained reduced equity compensation eligibility to align SBC expense with peer companies.
"To maintain a competitive burn rate and better align stock-based compensation expense with peer companies..."
Integration of Habu's clean room technology into the LiveRamp Data Collaboration Platform.
"The acquisition of Habu contributed approximately one percentage point to the prior period growth."
Rolling out a usage-based pricing model with fungible tokens to improve land and expand motions.
"We are actively rolling out a usage-based pricing model designed to unlock incremental revenue growth"
First platform to empower Autonomous AI agents with governed access to identity and measurement.
"LiveRamp is the first platform to empower Autonomous AI agents with governed access to identity segmentation"
Launched a pilot program with up to 40 customers to offer greater flexibility and align costs with usage using Fungible Tokens.
"Last month, we launched a pilot program with up to 40 customers... standardizing pricing with Fungible Tokens"
New solution powered by Clean Room Technology to connect advertisers, publishers, and media networks.
"Launched in the first quarter, Cross-Media Intelligence has already attracted several high-profile customers"
New capability enabling marketers to measure and optimize advertising campaigns across screens and platforms.
"We announced the launch of Cross-Media Intelligence, a new capability that enables marketers to better measure"
Migration to an upgraded back end to improve stability and processing speed.
"Key initiatives included two platform refreshes last year... and the ongoing migration to an upgraded back end"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Ongoing commitment to align executive pay with performance during time of continued pressure on stock price.
"align executive pay with performance and shareholder interests during this time of continued pressure on our stock price"
Lower variable revenue contribution impacting Subscription Net Retention.
"SNR was 101% primarily reflecting... a small decline in variable revenue."
Pressure on third-party cookies and tracking technology affecting advertiser performance.
"performance may decline... as the use of "third-party cookies" or other tracking technology continues to be pressured"
Growth compared to the prior year decreased as a result of lower net upsell revenue.
"Additionally, growth compared to the prior year decreased as a result of lower net upsell revenue."
Purported class action Riganian et al v. LiveRamp Holdings, Inc. alleging privacy violations.
"On January 24, 2025, a purported class action styled Riganian et al v. LiveRamp Holdings, Inc. and LiveRamp, Inc."
Pressure on third-party cookies and unfavorable regulation blocking tracking technology.
"performance may decline and we lose advertisers and revenue as the use of "third-party cookies" ... is pressured"
Curated quotes about customer outcomes, retention, renewals.
"Customer churn remains a bright spot, reflecting the durability of our relationships, and we maintained stable average deal cycles and conversion rates sequentially, underscoring consistency in execution."
"Over the past 18 months, we have enhanced our customer support and service function... This has led to higher customer satisfaction and contributes to our renewal rate improvement."
"The improvement [in NRR] was mostly driven by lower customer churn and downsell and, to a lesser extent, stronger subscription usage."
"Our renewal rates in the quarter were at a 10-quarter high. So just really strong... sales execution across the board."
"The more use cases that any client activates... the stickier the business is for us. So we think we see that, for instance, in our declining churn."
"Another driver of our revenue growth in FY25 was a reduction in our contraction rate, which includes both dollar churn and downsell to the lowest level ever."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
LiveRamp appears on 3 of our retention leaderboards.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2027-Q1 | 103% | - | 10-Q-mdna | source ↗ |
| FY2026-Q4 | 107% | - | earnings-press-release-8k-exh | source ↗ |
| FY2026-Q3 | 103% | - | earnings-press-release-8k-exh | source ↗ |
| FY2026-Q2 | 102% | - | earnings-call-transcript | source ↗ |
| FY2026-Q1 | 104% | - | earnings-call-transcript | source ↗ |
| FY2025-Q4 | 104% | - | earnings-call-transcript | source ↗ |
| FY-2025 | 102.5% | - | earnings-call-transcript | source ↗ |
| FY2025-Q3 | 108% | - | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 107% | - | 10-Q-mdna | source ↗ |
| FY2025-Q1 | 105% | - | 10-Q-mdna | source ↗ |
| FY-2020 | 110% | - | 10-K | source ↗ |
Generate a live retention report against LiveRamp and your full peer cell. Ungated. Downloadable as PDF.