Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 112% in FY2024-Q2. Latest is 110% - that's -2pp from peak.
AvePoint is below the Dev Tools Public median by -5pp (cell median: 115%)
AvePoint (AVPT) is a dev tools company at the public stage. As of its most recent disclosure (FY2026-Q1), AvePoint reported a Net Revenue Retention rate of 110% - a mid-pack result for B2B SaaS at this segment.
Within its peer set (dev tools companies at public stage in the $25k-$100k acv band), AvePoint's NRR is below the cell median of 115%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Logo flow per period (count-side complement to dollar-based NRR).
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: highest tier control bundle
CS team segments: Fortune 50 · U.S. federal agencies · Asian governments · European manufacturing conglomerates · North America credit card companies · SMB
CSM model: hybrid
Education programs: Onboarding and enablement model
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Implemented pooled customer success for lower ARR balance customers to improve retention.
"We've done a bunch of things around pooled CS and really focusing on how we can service that team and that really customer base better."
Established guidelines for the responsible and ethical use, development, and deployment of AI.
"In 2024, AvePoint implemented a board-approved Responsible AI Charter"
Provides assurance for MSPs primarily serving small business clients against ransomware.
"AvePoint Ransomware Detection, and its Ransomware Warranty for MSPs... gives assurance"
Command center providing unified visibility, governance, and operational oversight for agentic AI.
"built our sixth command center, AgentPulse, which provides unified visibility, governance, and operational oversight"
Outcome-based solution packages addressing data cleanup, lifecycle management, and protection.
"prioritize bundle offerings, building on last year's successful launch of our Control and Resilience packages."
Unified monitoring, governance, and cost control for AI agents across cloud environments.
"Announced the general availability of the AgentPulse Command Center, which provides unified monitoring, governance"
Packaging suite capabilities into tiered bundles (Essentials, Plus, Complete) using a good-better-best model.
"We have begun packaging the suite capabilities of the AvePoint Confidence Platform into tiered bundles"
Acquisition of Ydentic to expand SaaS solutions for multi-tenant management for managed service providers (MSPs).
"The Company completed the acquisition of Ydentic to further expand its SaaS solutions for providing robust, simple"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Gartner found 30% of GenAI projects will be abandoned due to poor data quality and inadequate risk controls.
"30% of generative AI projects will be abandoned after proof of concepts by the end of 2025 due to poor data quality"
Ransomware attacks identified as a top security threat for organizations.
"Ransomware attacks have become one of the top security threats for organizations"
Migration products have naturally lower renewal rates, creating a 2-point headwind to gross retention.
"migration served as a two-point headwind to GRR. Excluding it, GRR would have been 90%."
Digital sprawl driving operational complexity and rising total cost of ownership.
"Digital sprawl that drives operational complexity and rising total cost of ownership"
Increasing cyber threats and global regulatory demands requiring robust data management.
"Companies are navigating increasing cyber threats and global regulatory demands."
Changes in foreign exchange rates significantly affect revenue and expenses.
"changes in foreign exchange rates may significantly affect revenue and expenses."
Curated quotes about customer outcomes, retention, renewals.
"The big driver for us when we think about NRR is really customers consuming more and more of the platform, which is really them consuming additional products more so than more of any one product."
"Our mandate to our organization is... stay close to that customer, stay close to that partner."
"a higher average duration ensures that fewer contracts are up for renewal each quarter, thus counting as 100% renewed"
"Our ability to create and customize baselines from existing tenants allowed them to centralize and simplify management"
"Our calculation of GRR factors in not only account-level churn but also downsell and the performance of our migration products."
"The conversation has pivoted away from productivity and towards something far more important, enterprise trust."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
AvePoint appears on 1 of our retention leaderboards.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
Or grab the data: JSON API →
| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q1 | 110% | 89% | earnings-call-transcript | source ↗ |
| FY2025-Q4 | 110% | 88% | earnings-call-transcript | source ↗ |
| FY2025-Q3 | 110% | 88% | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 112% | 112% | earnings-call-transcript | source ↗ |
| FY2025-Q1 | 111% | 90% | earnings-call-transcript | source ↗ |
| FY2024-Q4 | 111% | 89% | earnings-call-transcript | source ↗ |
| FY2024-Q3 | 109% | 87% | earnings-call-transcript | source ↗ |
| FY2024-Q2 | 112% | 89% | earnings-call-transcript | source ↗ |
| FY2023-Q4 | 109% | 87% | earnings-call-transcript | source ↗ |
| FY2023-Q2 | 110% | 87% | earnings-call-transcript | source ↗ |
Generate a live retention report against AvePoint and your full peer cell. Ungated. Downloadable as PDF.