Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 112.0% in FY2024-Q2. Latest is 110.0% - that's -2.0pp from peak.
AvePoint is below the Dev Tools Public median by -7.5pp (cell median: 117%)
AvePoint (AVPT) is a dev tools company at the public stage. As of its most recent disclosure (FY2025-Q4), AvePoint reported a Net Revenue Retention rate of 110.0% - a mid-pack result for B2B SaaS at this segment.
Within its peer set (dev tools companies at public stage in the $25k-$100k acv band), AvePoint's NRR is below the cell median of 117%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Logo flow per period (count-side complement to dollar-based NRR).
CS team segments: Strategic · Enterprise · Mid-Market · SMB · Managed Service Providers
CSM model: hybrid
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Implemented pooled customer success for lower ARR balance customers to improve retention.
"We've done a bunch of things around pooled CS and really focusing on how we can service that team and that really customer base better."
Challenges acknowledged by management. Useful peer signals — your team is probably not alone.
Gartner found 30% of GenAI projects will be abandoned due to poor data quality and inadequate risk controls.
"30% of generative AI projects will be abandoned after proof of concepts by the end of 2025 due to poor data quality"
Curated quotes about customer outcomes, retention, renewals.
"We've seen some meaningful improvement in terms of that GRR base. So that was definitely a contributor. And again, we're investing heavily there, so we would expect to see that continue."
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2025-Q4 | 110.0% | 88.0% | earnings-call-transcript | source ↗ |
| FY2025-Q3 | 110.0% | 88.0% | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 112.0% | 112.0% | earnings-call-transcript | source ↗ |
| FY2025-Q1 | 111.0% | 90.0% | earnings-call-transcript | source ↗ |
| FY2024-Q4 | 111.0% | 89.0% | earnings-call-transcript | source ↗ |
| FY2024-Q3 | 109.0% | 87.0% | earnings-call-transcript | source ↗ |
| FY2024-Q2 | 112.0% | 89.0% | earnings-call-transcript | source ↗ |
| FY2023-Q4 | 109.0% | 87.0% | earnings-call-transcript | source ↗ |
| FY2023-Q2 | 110.0% | 87.0% | earnings-call-transcript | source ↗ |
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