Peak NRR of 101% in FY-2024. Latest is 99% - that's -2pp from peak.
Progress Software is below the Dev Tools Public median by -8.5pp (cell median: 108%)
Progress Software (PRGS) is a dev tools company at the public stage. As of its most recent disclosure (FY2026-Q3), Progress Software reported a Net Revenue Retention rate of 99% - a below-average result for B2B SaaS at this segment.
Within its peer set (dev tools companies at public stage in the $25k-$100k acv band), Progress Software's NRR is below the cell median of 108%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
CS team segments: Enterprise · ISV · OEM · Mid-size · Small businesses
CSM model: hybrid
Education programs: Education
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Acquisition of Nuclia, an innovator in agentic Retrieval-Augmented Generation AI solutions.
"On June 30, 2025, we completed the acquisition of Nuclia, an innovator in agentic Retrieval-Augmented Generation AI"
A strategy focused on investing and innovating, acquiring and integrating businesses, and driving customer success.
"2025 was the strongest year ever for Progress as we continue to execute our long-term Total Growth Strategy"
Corporate social responsibility program focusing on Our People, Our Global Community, and Our Planet.
"Progress' corporate social responsibility program, Progress for Tomorrow, reflects our commitment to responsible business practices"
Integration of the ShareFile business following its acquisition in October 2024.
"Costs incurred during the three and nine months ended August 31, 2025 are primarily related to... ShareFile business."
Opened a new facility in Costa Rica serving as a Center of Excellence for tech support and customer success.
"we opened a new facility that serves as a Center of Excellence for tech support, customer success, sales"
Acquired and integrated Nuclia's agentic RAG technology to add functionality and value to products.
"We also acquired and fully integrated Nuclia's agentic RAG technology... adding significant functionality"
Launched a global tour across a dozen cities meeting with 50-100 Domo customers per event to share plans and hear input.
"We have launched a global customer meeting tour covering a dozen cities around the world, where at each event, our senior executives expect to meet with 50- 100 Domo customers."
Consolidated office space for former Progress and ShareFile offices in Bangalore to scale engineering, sales, and customer success teams.
"Progress recently opened our new innovation hub in Bangalore... to scale our engineering, product development, sales, and customer success teams."
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Ongoing class action lawsuits and governmental investigations following the 2023 MOVEit cyber attack.
"we are party to certain class action lawsuits filed by individuals who claim to have been impacted by the exfiltration"
The Board acknowledges increasing market and geopolitical uncertainty affecting the business environment.
"We acknowledge that there is increasing market and geopolitical uncertainty"
Zero-day vulnerability in MOVEit Transfer and MOVEit Cloud leading to data exfiltration and litigation.
"the exploitation of the zero-day MOVEit Vulnerability in May 2023 has resulted in informal government inquiries"
Softening growth and retention rates in smaller software companies making high-quality acquisitions difficult.
"we are seeing softening in their both growth and net retention rates... tough to find really good quality companies"
Timing of multi-year subscription renewals can skew quarterly revenue results.
"renewal timing of subscription contracts, especially multi-year subscriptions, can have a significant impact"
A few large customers churned in late 2023 and early FY 2024.
"despite, as you might recall, a few large customers turning in late 2023 and early FY 2024"
Curated quotes about customer outcomes, retention, renewals.
"As we've mentioned several times before, and as Yogesh just covered in his remarks, we believe that smart investments in our product portfolio and good customer relationship management both serve as the foundation of our consistently strong net retention rates."
"if we don't innovate and if we don't bring our products along and if we don't make our customers successful in their journey towards whatever is new, in this case, it happens to be AI, you know, they would decide to move to somebody else."
"Consistent with prior quarters, our net retention rate remains strong, coming in at 99%, underscoring the resilience of our customer base and the mission-critical nature of our products."
"As you know, Lucky, because our NRR is a trailing four-quarter number, it moves rather slowly. It'll take us a little bit to get us back. Our target continues to be, you know, being at or above 100%."
"deals that were coming in at three years or five years on the last cycle are getting renewed for similar duration."
"In the meantime, our immediate priorities are to apply our proven integration playbook to integrate Domo's business into ours, to strengthen the customer retention, and deliver our operating targets for the business by end of FY 2027."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Progress Software appears on 3 of our retention leaderboards.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q3 | 99% | - | 10-Q-mdna | source ↗ |
| FY2026-Q2 | 100% | - | earnings-press-release-8k-exh | source ↗ |
| FY2026-Q1 | 99% | - | 10-Q-mdna | source ↗ |
| FY-2025 | 100% | - | earnings-call-transcript | source ↗ |
| FY2025-Q4 | 100% | - | earnings-call-transcript | source ↗ |
| FY2025-Q3 | 99% | - | 10-Q-mdna | source ↗ |
| FY2025-Q2 | 99.5% | - | 10-Q-mdna | source ↗ |
| FY2025-Q1 | 100% | - | earnings-call-transcript | source ↗ |
| FY-2024 | 101% | 100% | 10-K | source ↗ |
| FY2024-Q4 | 100% | - | 10-K | source ↗ |
| FY2024-Q3 | 100% | - | 10-Q-mdna | source ↗ |
| FY2024-Q2 | 100% | - | 10-Q-mdna | source ↗ |
| FY2023-Q1 | 100% | - | def-14a | source ↗ |
Generate a live retention report against Progress Software and your full peer cell. Ungated. Downloadable as PDF.