cust.co / Companies / ZoomInfo (ZI)

ZoomInfo NRR

Net Revenue Retention history for ZoomInfo (ZI) - Sales & Marketing Tech, Public stage. Sourced from SEC filings and earnings releases.

Sales & Marketing Tech Public $25K-$100K ACV sales-led
Latest NRR · FY2025-Q4
90%
All-time peak
90%
FY2023-Q2
All-time low
85%
FY2024-Q2
Disclosures tracked
8
since FY2023-Q2
QoQ flat
YoY ▲ 5pp

NRR vs GRR over time

0%26%52%78%104% FY2023-Q2FY2025-Q2FY2024-Q2FY2024-Q3FY2024-Q4FY2025-Q1FY2025-Q3FY2025-Q4 Retention NRR (incl. expansion) GRR (excl. expansion) NRR - FY2023-Q2: 90% NRR - FY2025-Q2: 89% NRR - FY2024-Q2: 85% NRR - FY2024-Q3: 85% NRR - FY2024-Q4: 87% NRR - FY2025-Q1: 87% NRR - FY2025-Q3: 90% NRR - FY2025-Q4: 90% GRR - FY2023-Q2: 0% GRR - FY2025-Q2: 0% GRR - FY2024-Q2: 0% GRR - FY2024-Q3: 0% GRR - FY2024-Q4: 0% GRR - FY2025-Q1: 0% GRR - FY2025-Q3: 0% GRR - FY2025-Q4: 0%

Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.

Currently at all-time peak NRR of 90%.

ZoomInfo is below the Sales & Marketing Tech Public median by -7pp (cell median: 97%)

What the data shows

ZoomInfo (ZI) is a sales & marketing tech company at the public stage. As of its most recent disclosure (FY2025-Q4), ZoomInfo reported a Net Revenue Retention rate of 90% - a below-average result for B2B SaaS at this segment.

ZoomInfo is currently at or near its all-time NRR peak.

Within its peer set (sales & marketing tech companies at public stage in the $25k-$100k acv band), ZoomInfo's NRR is below the cell median of 97%. Compare against the full peer cell aggregate for distribution and top performers.

Customer mix

Total customers
-
Over $100K ARR
1,887
2025-09-30
Over $1M ARR
-
US revenue mix
-
Top-10 concentration
-
Average ACV
-

Commercial structure

Contract shape and forward-booked revenue.

Multi-year contracts
50%
2025-09-30
Avg contract length
-
RPO (total)
$1.3B
2025-12-31
cRPO (next 12mo)
$887M
2025-12-31
New customers added
16
2024-06-30
Subscription rev mix
-

Customer flow

Logo flow per period (count-side complement to dollar-based NRR).

New customers added
16
2024-06-30
Lost customers
-

RPO duration breakdown

Forward-booked revenue by maturity. Renewal pipeline visibility.

Next 12 months
$887M
2025-12-31
13–24 months
-
Over 24 months
-
Total RPO
$1.3B
2025-12-31

The post-sales motion

Pricing model
-
Renewal cadence
-
CS team size
-
Customers per CSM
-

Compare ZoomInfo to peers

Side-by-side NRR, customer cohorts, commercial structure, and CS motion.

vs DoubleVerify

Same segment · NRR 109%
vs Yext

Same segment · NRR 97%
vs Criteo

Same segment · NRR 88%
vs Klaviyo

Vertical leader · NRR 110%
vs Semrush

Vertical leader · NRR 106%
vs HubSpot

Vertical leader · NRR 105%
vs LiveRamp

Vertical leader · NRR 101%
vs Sprout Social

Vertical leader · NRR 100%
vs PubMatic

Vertical leader · NRR 96%

Featured in these rankings

ZoomInfo appears on 2 of our retention leaderboards.

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Every disclosure

Period NRR GRR Source type Filing
FY2025-Q4 90% - earnings-call-transcript source ↗
FY2025-Q3 90% - earnings-call-transcript source ↗
FY2025-Q1 87% - earnings-call-transcript source ↗
FY2024-Q4 87% - earnings-call-transcript source ↗
FY2024-Q3 85% - earnings-call-transcript source ↗
FY2024-Q2 85% - earnings-call-transcript source ↗
FY2025-Q2 89% - earnings-call-transcript source ↗
FY2023-Q2 90% - earnings-call-transcript source ↗
Last verified disclosure: 2025-12-31 · Report an inaccuracy → · How we verify →

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