Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Currently at all-time peak NRR of 105%.
Riskified is below the Fintech SaaS Public median by -3pp (cell median: 108%)
Riskified (RSKD) is a fintech saas company at the public stage. As of its most recent disclosure (FY-2025), Riskified reported a Net Revenue Retention rate of 105% - a mid-pack result for B2B SaaS at this segment.
Riskified is currently at or near its all-time NRR peak.
Within its peer set (fintech saas companies at public stage in the $100k-$500k acv band), Riskified's NRR is below the cell median of 108%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Revenue, ARR, and team-size denominators for the productivity ratios.
CS team segments: Strategic · Enterprise · Mid-tier
Education programs: Merchant community programs
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Automated self-service capabilities for creation, simulation, and management of customer-facing policy decisions.
"enhanced suite of tools that we recently released for Policy Protect... providing automated self-service capabilities"
Refining pricing, product bundling, and building better incentives for earlier and longer-term renewals.
"strengthen our contract renewal processes... build better incentives for kind of earlier and longer-term renewals"
AI-powered self-service capabilities for creation, simulation, and management of customer-facing policies.
"Merchants can leverage the power of Policy Protect in Decision Studio, a powerful suite of tools"
AI Risk Intelligence Analyst allowing merchants to use conversational language for transaction-level explainability.
"we introduced Riskified ARIA, our AI Risk Intelligence Analyst. Leveraging ARIA, merchants can use simple conversational"
Standalone identity data product making graph database data available to merchants in real time for service workflows.
"During the quarter, we also released our first standalone identity data product."
Expansion of Shopify relationship to include dispute resolution directly within the merchant ecosystem.
"This quarter, we've launched Dispute Resolve for Shopify, extending our reach directly into a large and growing merchant"
New features to manage risk of order volume from native AI shopping agents and identify refund claim abuse.
"Within our Policy Protect Decision Studio, merchants are able to identify and apply business rules to manage the risk"
Expanded signals allowing merchant AI agents to query Riskified's Identity Graph for real-time risk indicators.
"We also expanded our AI agent identity signals, allowing a merchant's AI shopping agent to directly query Riskified"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
A large merchant in the home category is leaving the network to move volume in-house.
"large merchant, which makes up a significant portion of our home category, would be leaving the Riskified network"
Recent uptick in competitive pressure and uneven macro backdrop.
"made this progress against an uneven backdrop and a recent uptick in competitive pressure"
Emergence of AI agents executing transactions may reduce demand for products or increase friendly fraud.
"The increasing adoption of Agentic Commerce may adversely affect our products, our pricing structures"
Softness in fashion and luxury vertical concentrated in APAC due to strong prior year comparables.
"gains were partially offset by softness in our fashion and luxury vertical, concentrated in APAC"
Fraudsters utilizing AI to generate synthetic IDs to bypass LLM verification in agentic checkout flows.
"fraudsters utilize AI to throw agentic traffic off script by generating synthetic IDs to bypass LLM verification"
Revenue in the United States declined 6% primarily due to contraction in the home category.
"revenue in the United States declined 6% year-over-year, primarily as a result of the contraction in our home category"
Curated quotes about customer outcomes, retention, renewals.
"We have already had success in executing on this plan and have over 70% of our 2025 book of business committed."
"We successfully renewed 100% of our top 20 contracts up for renewal in 2024, with half of those contracts signed for multi-year deals."
"We achieved a 100% renewal rate across our top 20 contracts up for renewal during the first quarter."
"I would expect that new logo maybe just slightly bit higher and the dollar retention rate maybe just slightly lower, but still around 100."
"it's been a 100% success rate, kind of similar to the prior quarter... we've continued to focus on creating unmatched value"
"one merchant recently shared that their implementation of Policy Protect... was responsible for a substantial increase in their customer satisfaction scores."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Riskified appears on 3 of our retention leaderboards.
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